[cisco-voip] Extension Issue

[Scott Voll]

Check your CSS on the GW to see if it has access to the phone.  Check Codecs
too.

Scott

On Tue, Mar 9, 2010 at 9:39 PM, <robin.jose1 at wipro.com> wrote:

>  Hi Greetings
>
>  We are facing an issue in our organization. We have connected two ip
> phones with extensions 6901 and 6902. Extension to extension call is
> happening. When we call from a mobile or landline the call is landing on
> 6902 without any issues. In the similar way if we call the call is not
> landing on 6901. If we recreate the extension from 6901 to any other
> extension the call from pstn gets landed on it. we are able to make calls
> from 6901 across the pstn. I have attached the logs taken when the
> incoming call is made. 9663381809 is the number from which call is made.
> 07580226901 is the number which the call lands. We searched for duplicate
> entries but did not find any.
>
>  Please look into this issue and provide a workaround on this.
>
> <<Numplan22.csv>> <<dnaOutput_2_09663381809.xml>> <<dnaOutput_3_09663381809.xml>>
> <<RTMT6902.zip>> <<RTMT6901.zip>>
>
> ***Warm Regards*
>
>
>
> *Robin Jose Narlely
> *Customer Service Engineer
> Expert Connect
>
>
>
> *Wipro Infotech*
> Enterprise Services
> Plot No:146-147 | Metagalli Industrial Area |Metagalli | Mysooru- 570016
>
> Voice: +91-821-2417969 Ext 5429 | Mobile: +91-9663381809 |Email: ***
> robin.jose1 at wipro.com* <robin.jose1 at wipro.com>
>
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