[cisco-voip] Extension Issue

[robin.jose1 at wipro.com]

Hi Scott

 

The CSS in the GW is selected correctly and the Codec is also correct.
Still the call is not landing on 6901. But if we changed only the
extension to some other extension like 6913 the call properly lands to
it. The issue is the call is not landing to that particular extension
i.e. 6901. 

 

Warm Regards 
  
Robin Jose Narlely
Customer Service Engineer
Expert Connect 
  
Wipro Infotech
Enterprise Services
Plot No:146-147 | Metagalli Industrial Area |Metagalli | Mysooru- 570016

Voice: +91-821-2417969 Ext 5429 | Mobile: +91-9663381809 |Email:
robin.jose1 at wipro.com <mailto:robin.jose1 at wipro.com>  

________________________________

From: Scott Voll [mailto:svoll.voip at gmail.com] 
Sent: Wednesday, March 10, 2010 9:15 PM
To: Robin Jose (WI01 - Enterprise Services)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Extension Issue

 

Check your CSS on the GW to see if it has access to the phone.  Check
Codecs too.

 

Scott

On Tue, Mar 9, 2010 at 9:39 PM, <robin.jose1 at wipro.com> wrote:

Hi Greetings

 We are facing an issue in our organization. We have connected two ip
phones with extensions 6901 and 6902. Extension to extension call is
happening. When we call from a mobile or landline the call is landing on
6902 without any issues. In the similar way if we call the call is not
landing on 6901. If we recreate the extension from 6901 to any other
extension the call from pstn gets landed on it. we are able to make
calls from 6901 across the pstn. I have attached the logs taken when the
incoming call is made. 9663381809 is the number from which call is made.
07580226901 is the number which the call lands. We searched for
duplicate entries but did not find any.

 Please look into this issue and provide a workaround on this.

<<Numplan22.csv>> <<dnaOutput_2_09663381809.xml>>
<<dnaOutput_3_09663381809.xml>> <<RTMT6902.zip>> <<RTMT6901.zip>> 

 

Warm Regards

 

Robin Jose Narlely
Customer Service Engineer
Expert Connect

 

Wipro Infotech
Enterprise Services
Plot No:146-147 | Metagalli Industrial Area |Metagalli | Mysooru- 570016

Voice: +91-821-2417969 Ext 5429 | Mobile: +91-9663381809 |Email:
robin.jose1 at wipro.com <mailto:robin.jose1 at wipro.com> 

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