[cisco-voip] Viewmail doesn't display media master control bar

[Craig Staffin]

Bill,

In response to the Media master showing a red X on the unity server web
pages this is due to having a installed a ES that is higher than 25 I
believe.  The problem is that the installer does not copy the new version
into the TOMCAT directory like it should.

To correct you copy a dll from the PCA directory into the tomcat Directory.
There is a bug in the bug toolkit for this that you should be able to find.

Craig

On Fri, Mar 12, 2010 at 8:55 AM, Carter, Bill <bcarter at sentinel.com> wrote:

>  I have actually had a similar problem with media master on two recent
> Unity installs. On the Unity server itself, the media master bar is missing,
> just a Red X icon.
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Brian Schultz
> *Sent:* Thursday, March 11, 2010 7:12 PM
> *To:* Tim Smith
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Viewmail doesn't display media master control
> bar
>
>
>
> Good to hear someone else is having the same issue.  I haven't been able to
> get it fixed yet.  Haven't tried the reinstall yet.
>
>
>
> I'd love to hear if you get a fix from TAC.  I haven't had time to explore
> that route yet myself...
>
>
>
> Thanks,
>
> Brian
>
> On Thu, Mar 11, 2010 at 7:08 PM, Tim Smith <thsglobal at gmail.com> wrote:
>
> Hi Brian,
>
>
>
> Yeah I have seen exactly the same thing, on a number of combinations of OS
> and Outlook version.
>
>
>
> I've found on some of them an install / re-install did the trick and it
> worked the 2nd time, however some of them still no go at all.
>
>
>
> I'm trying to open a TAC case at the moment.
>
>
>
> Also trying to analyse the install to compare a non-working 1st install vs
> working 2nd install to see what the diff is.
>
>
>
>
>
> Cheers,
>
>
>
> Tim.
>
>
>
> On 06/03/2010, at 1:28 AM, Brian Schultz wrote:
>
>
>
>  I double-click to open the message to view the email and do not see the
> master control bar.  Only see the .wav file as an attachment.
>
> I've used viewmail on Unity before without any issues.  This is the first
> time I've tried it on Unity Connection.  Are there any differences besides
> just installing the software and selecting the IMAP profile?
>
> Brian
>
>  On Fri, Mar 5, 2010 at 9:54 AM, Maciej Karpinski <
> maciej.karpinski at consign.se> wrote:
>
> Hi
>
> Do you open the message containing the .wav file or do you look at it in
> the prewiev pane? I have to open the email to see the master control bar.
>
> /Maciej
>
>
>
> On Thu, 4 Mar 2010, Brian Schultz wrote:
>
> We're using Unity Connection 7.1.3ES11.21900-11 and the 7.1(3) Viewmail
> application.  IMAP works fine to the Outlook
> 2007 client for voice messages.  I've installed Viewmail on two different
> machines, one XP and one Vista.  On both
> machines, the media master control bar never shows up when you double click
> a new voicemail message (it only shows the
> .wav attachment).  In the Viewmail Options in Outlook, the correct IMAP
> profile is selected.
>
> Anybody run into this before?  I feel like I'm overlooking something
> simple...
>
> Thanks,
> Brian
>
>
>
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