[cisco-voip] Viewmail doesn't display media master control bar

[Carter, Bill]

I have actually had a similar problem with media master on two recent
Unity installs. On the Unity server itself, the media master bar is
missing, just a Red X icon.

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Brian Schultz
Sent: Thursday, March 11, 2010 7:12 PM
To: Tim Smith
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Viewmail doesn't display media master control
bar

 

Good to hear someone else is having the same issue.  I haven't been able
to get it fixed yet.  Haven't tried the reinstall yet.  

 

I'd love to hear if you get a fix from TAC.  I haven't had time to
explore that route yet myself...

 

Thanks,

Brian

On Thu, Mar 11, 2010 at 7:08 PM, Tim Smith <thsglobal at gmail.com> wrote:

Hi Brian, 

 

Yeah I have seen exactly the same thing, on a number of combinations of
OS and Outlook version.

 

I've found on some of them an install / re-install did the trick and it
worked the 2nd time, however some of them still no go at all.

 

I'm trying to open a TAC case at the moment.

 

Also trying to analyse the install to compare a non-working 1st install
vs working 2nd install to see what the diff is.

 

 

Cheers,

 

Tim.

 

On 06/03/2010, at 1:28 AM, Brian Schultz wrote:

 

	I double-click to open the message to view the email and do not
see the master control bar.  Only see the .wav file as an attachment.
	
	I've used viewmail on Unity before without any issues.  This is
the first time I've tried it on Unity Connection.  Are there any
differences besides just installing the software and selecting the IMAP
profile?
	
	Brian
	
	

	On Fri, Mar 5, 2010 at 9:54 AM, Maciej Karpinski
<maciej.karpinski at consign.se> wrote:

	Hi
	
	Do you open the message containing the .wav file or do you look
at it in the prewiev pane? I have to open the email to see the master
control bar.
	
	/Maciej 

	
	
	On Thu, 4 Mar 2010, Brian Schultz wrote:

	We're using Unity Connection 7.1.3ES11.21900-11 and the 7.1(3)
Viewmail application.  IMAP works fine to the Outlook
	2007 client for voice messages.  I've installed Viewmail on two
different machines, one XP and one Vista.  On both
	machines, the media master control bar never shows up when you
double click a new voicemail message (it only shows the
	.wav attachment).  In the Viewmail Options in Outlook, the
correct IMAP profile is selected. 
	 
	Anybody run into this before?  I feel like I'm overlooking
something simple...
	 
	Thanks,
	Brian

	 

	_______________________________________________
	cisco-voip mailing list
	cisco-voip at puck.nether.net
	https://puck.nether.net/mailman/listinfo/cisco-voip

 

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20100312/84fb92b5/attachment.html>