[cisco-voip] Viewmail doesn't display media master control bar

[Pat Hayes]

There have been a few attempts to fix this problem, but it is still
under investigation. See:

CSCta14181 - VMO 7.1(2) starts working after message is left when
Outlook is closed
CSCsu55499 - After install of VMO, the 1st voice msg received doesn't
have VMO form
CSCtc79845 - UC 7 VMO does not display media master form in Outlook

Some of them mention a workaround of sending the user a voicemail
while their outlook client is closed, but apparently that has had
mixed success. If you or anyone else has any UC VMO clients that still
have this problem, I'd suggest getting a TAC case open referencing
those bugs.

On Thu, Mar 25, 2010 at 1:31 PM, Brian Schultz <bms314 at gmail.com> wrote:
> This just started magically working on each of the client machines this
> week.  It seems like after 5 or 6 voicemails were left, the media master
> control bar started showing up.  No other changes were made to the system or
> the clients (that I know of).
>
> Brian
>
> On Thu, Mar 11, 2010 at 9:16 PM, Tim Smith <thsglobal at gmail.com> wrote:
>>
>> I'll post my findings! Contract issue preventing me from logging the case
>> right now! :)
>> Cheers,
>> Tim.
>>
>>
>>
>> On 12/03/2010, at 10:42 AM, Brian Schultz wrote:
>>
>> Good to hear someone else is having the same issue.  I haven't been able
>> to get it fixed yet.  Haven't tried the reinstall yet.
>>
>> I'd love to hear if you get a fix from TAC.  I haven't had time to explore
>> that route yet myself...
>>
>> Thanks,
>> Brian
>>
>> On Thu, Mar 11, 2010 at 7:08 PM, Tim Smith <thsglobal at gmail.com> wrote:
>>>
>>> Hi Brian,
>>> Yeah I have seen exactly the same thing, on a number of combinations of
>>> OS and Outlook version.
>>> I've found on some of them an install / re-install did the trick and it
>>> worked the 2nd time, however some of them still no go at all.
>>> I'm trying to open a TAC case at the moment.
>>> Also trying to analyse the install to compare a non-working 1st install
>>> vs working 2nd install to see what the diff is.
>>>
>>> Cheers,
>>> Tim.
>>> On 06/03/2010, at 1:28 AM, Brian Schultz wrote:
>>>
>>> I double-click to open the message to view the email and do not see the
>>> master control bar.  Only see the .wav file as an attachment.
>>>
>>> I've used viewmail on Unity before without any issues.  This is the first
>>> time I've tried it on Unity Connection.  Are there any differences besides
>>> just installing the software and selecting the IMAP profile?
>>>
>>> Brian
>>>
>>>
>>> On Fri, Mar 5, 2010 at 9:54 AM, Maciej Karpinski
>>> <maciej.karpinski at consign.se> wrote:
>>>>
>>>> Hi
>>>>
>>>> Do you open the message containing the .wav file or do you look at it in
>>>> the prewiev pane? I have to open the email to see the master control bar.
>>>>
>>>> /Maciej
>>>>
>>>> On Thu, 4 Mar 2010, Brian Schultz wrote:
>>>>
>>>>> We're using Unity Connection 7.1.3ES11.21900-11 and the 7.1(3) Viewmail
>>>>> application.  IMAP works fine to the Outlook
>>>>> 2007 client for voice messages.  I've installed Viewmail on two
>>>>> different machines, one XP and one Vista.  On both
>>>>> machines, the media master control bar never shows up when you double
>>>>> click a new voicemail message (it only shows the
>>>>> .wav attachment).  In the Viewmail Options in Outlook, the correct IMAP
>>>>> profile is selected.
>>>>>
>>>>> Anybody run into this before?  I feel like I'm overlooking something
>>>>> simple...
>>>>>
>>>>> Thanks,
>>>>> Brian
>>>>>
>>>
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>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>
>>
>
>
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