[cisco-voip] Viewmail doesn't display media master control bar

[Brian Schultz]

This just started magically working on each of the client machines this
week.  It seems like after 5 or 6 voicemails were left, the media master
control bar started showing up.  No other changes were made to the system or
the clients (that I know of).

Brian

On Thu, Mar 11, 2010 at 9:16 PM, Tim Smith <thsglobal at gmail.com> wrote:

> I'll post my findings! Contract issue preventing me from logging the case
> right now! :)
>
> Cheers,
>
> Tim.
>
>
>
>
>  On 12/03/2010, at 10:42 AM, Brian Schultz wrote:
>
>  Good to hear someone else is having the same issue.  I haven't been able
> to get it fixed yet.  Haven't tried the reinstall yet.
>
> I'd love to hear if you get a fix from TAC.  I haven't had time to explore
> that route yet myself...
>
> Thanks,
> Brian
>
> On Thu, Mar 11, 2010 at 7:08 PM, Tim Smith <thsglobal at gmail.com> wrote:
>
>> Hi Brian,
>>
>> Yeah I have seen exactly the same thing, on a number of combinations of OS
>> and Outlook version.
>>
>> I've found on some of them an install / re-install did the trick and it
>> worked the 2nd time, however some of them still no go at all.
>>
>> I'm trying to open a TAC case at the moment.
>>
>> Also trying to analyse the install to compare a non-working 1st install vs
>> working 2nd install to see what the diff is.
>>
>>
>> Cheers,
>>
>> Tim.
>>
>>   On 06/03/2010, at 1:28 AM, Brian Schultz wrote:
>>
>>   I double-click to open the message to view the email and do not see the
>> master control bar.  Only see the .wav file as an attachment.
>>
>> I've used viewmail on Unity before without any issues.  This is the first
>> time I've tried it on Unity Connection.  Are there any differences besides
>> just installing the software and selecting the IMAP profile?
>>
>> Brian
>>
>>
>> On Fri, Mar 5, 2010 at 9:54 AM, Maciej Karpinski <
>> maciej.karpinski at consign.se> wrote:
>>
>>> Hi
>>>
>>> Do you open the message containing the .wav file or do you look at it in
>>> the prewiev pane? I have to open the email to see the master control bar.
>>>
>>> /Maciej
>>>
>>>
>>> On Thu, 4 Mar 2010, Brian Schultz wrote:
>>>
>>> We're using Unity Connection 7.1.3ES11.21900-11 and the 7.1(3) Viewmail
>>>> application.  IMAP works fine to the Outlook
>>>> 2007 client for voice messages.  I've installed Viewmail on two
>>>> different machines, one XP and one Vista.  On both
>>>> machines, the media master control bar never shows up when you double
>>>> click a new voicemail message (it only shows the
>>>> .wav attachment).  In the Viewmail Options in Outlook, the correct IMAP
>>>> profile is selected.
>>>>
>>>> Anybody run into this before?  I feel like I'm overlooking something
>>>> simple...
>>>>
>>>> Thanks,
>>>> Brian
>>>>
>>>>
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>>
>>
>>
>
>
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