[cisco-voip] Viewmail doesn't display media master control bar

[Eric Isakson]

This happened here.  The only difference is we're using straight-up Unity.  We were hitting bug CSCsx97667.


Eric Isakson | Network Engineer | Information Technology | Ogden Clinic | eric.isakson at ogdenclinic.com | 801.475.3572

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tim Smith
Sent: Thursday, March 11, 2010 7:17 PM
To: Brian Schultz
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Viewmail doesn't display media master control bar

I'll post my findings! Contract issue preventing me from logging the case right now! :)

Cheers,

Tim.



On 12/03/2010, at 10:42 AM, Brian Schultz wrote:


Good to hear someone else is having the same issue.  I haven't been able to get it fixed yet.  Haven't tried the reinstall yet.

I'd love to hear if you get a fix from TAC.  I haven't had time to explore that route yet myself...

Thanks,
Brian
On Thu, Mar 11, 2010 at 7:08 PM, Tim Smith <thsglobal at gmail.com<mailto:thsglobal at gmail.com>> wrote:
Hi Brian,

Yeah I have seen exactly the same thing, on a number of combinations of OS and Outlook version.

I've found on some of them an install / re-install did the trick and it worked the 2nd time, however some of them still no go at all.

I'm trying to open a TAC case at the moment.

Also trying to analyse the install to compare a non-working 1st install vs working 2nd install to see what the diff is.


Cheers,

Tim.

On 06/03/2010, at 1:28 AM, Brian Schultz wrote:

I double-click to open the message to view the email and do not see the master control bar.  Only see the .wav file as an attachment.

I've used viewmail on Unity before without any issues.  This is the first time I've tried it on Unity Connection.  Are there any differences besides just installing the software and selecting the IMAP profile?

Brian

On Fri, Mar 5, 2010 at 9:54 AM, Maciej Karpinski <maciej.karpinski at consign.se<mailto:maciej.karpinski at consign.se>> wrote:
Hi

Do you open the message containing the .wav file or do you look at it in the prewiev pane? I have to open the email to see the master control bar.

/Maciej


On Thu, 4 Mar 2010, Brian Schultz wrote:
We're using Unity Connection 7.1.3ES11.21900-11 and the 7.1(3) Viewmail application.  IMAP works fine to the Outlook
2007 client for voice messages.  I've installed Viewmail on two different machines, one XP and one Vista.  On both
machines, the media master control bar never shows up when you double click a new voicemail message (it only shows the
.wav attachment).  In the Viewmail Options in Outlook, the correct IMAP profile is selected.

Anybody run into this before?  I feel like I'm overlooking something simple...

Thanks,
Brian

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