[cisco-voip] "Internal" Caller ID

Tue Mar 16 15:17:32 EDT 2010

Yup - that's what I was alluding to in my message. I think it's because the trunks don't support unicode, but the ip phones do. So basically, you can make all your ASCII names be the corporate name. 

Issue with that is, what other devices use ASCII? Analog lines? PRI-to-PRI onnet gateway? wireless phones? 

I'm hesitant to deploy that solution in the event it makes something else down the line 'break'. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 

----- Original Message ----- 
From: "Mike Norton" <mikenorton at pwsd76.ab.ca> 
To: "george hendrix" <george.hendrix at l-3com.com>, "Lelio Fulgenzi" <lelio at uoguelph.ca> 
Cc: cisco-voip at puck.nether.net 
Sent: Tuesday, March 16, 2010 3:12:25 PM GMT -05:00 US/Canada Eastern 
Subject: RE: [cisco-voip] "Internal" Caller ID 

Hmmm, interesting. I’m on 6.1.4... turns out, if I set the “Display (Internal Caller ID)” and the “ASCII Display (Internal Caller ID)” to be two different things, then the non-ASCII one gets sent for internal calls and the ASCII one gets sent for external calls. Handy. 

But it still doesn’t explain why the page lies about it being “internal” when clearly it is not. 

-- 

Mike Norton 

I.T. Support 

Peace Wapiti School Division No. 76 

Helpdesk: 780-831-3080 

Direct: 780-831-3076 

From: george.hendrix at l-3com.com [mailto:george.hendrix at l-3com.com] 
Sent: Tuesday, March 16, 2010 12:56 PM 
To: Lelio Fulgenzi; Norton, Mike 
Cc: cisco-voip at puck.nether.net 
Subject: RE: [cisco-voip] "Internal" Caller ID 

There is an ASCII field CID in version 7.1. These are the fields in 7.1. 

Alerting Name 

ASCII Alerting Name 

Display (Internal Caller ID) 

ASCII Display (Internal Caller ID) 

The field description states devices that do not support Unicode (internationalized) characters display the content of the ASCII field. 

Bill Hendrix 

STRATIS - Horizontal with Tag line

george.hendrix at l-3com.com 

W: 813-281-3109 C: 813-205-0979 

STRATIS Service Desk: 1-800-871-9983 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi 
Sent: Tuesday, March 16, 2010 2:15 PM 
To: Mike Norton 
Cc: cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] "Internal" Caller ID 

Mike, I think you hit the nail on the head. What happens in Canada is slightly different. The help pages are for US characteristics. Case in point, we could really use a Calling Name Display Mask that is set on all outbound calls, but there is no field like that. 

I've heard through the grape vine that with v7/8 there is an ASCII field that is actually sent out instead of the normal one. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 

----- Original Message ----- 
From: "Mike Norton" <mikenorton at pwsd76.ab.ca> 
To: cisco-voip at puck.nether.net 
Sent: Tuesday, March 16, 2010 1:43:32 PM GMT -05:00 US/Canada Eastern 
Subject: [cisco-voip] "Internal" Caller ID 

This is not really a problem per se (I actually enjoy the functionality), just a riddle that has always bugged me. Does anyone know why on the settings page for a DN, there is “Internal Caller ID,” but there’s actually nothing “internal” about this field at all? CUCM *does* send this supposedly-“internal” text out my MGCP gateways to the PSTN provider where it ultimately *does* end up on the external callee’s display. The description for the “Internal Caller ID” even says that it’s for internal calls… but it lies. Yes I am classifying the calls as Off-Net, but it doesn’t seem to make a difference. 

(FYI – Here in Canada, the PSTN providers tend to accept display name the entire way through a call path, unlike in the U.S. where my understanding is they typically only accept the number and then do their own database look-up to get a name.) 

Maybe the DN settings page was translated from some other language and “internal” didn’t come across right? Or maybe I have some obscure service parameter set that I don’t know about? 

-- 

Mike Norton 

I.T. Support 

Peace Wapiti School Division No. 76 

Helpdesk: 780-831-3080 

Direct: 780-831-3076 

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