[cisco-voip] "Internal" Caller ID

Tue Mar 16 20:35:34 EDT 2010

the internal caller id definitely does wind up getting sent to the PSTN and
this is working as it's supposed to - the difference beween that and the
alerting field are that one is device specific, while one is DN specific.
i beleive the way it works is that when party a, line1 calls line 2 on
phones b and c, party a sees the "alerting name" on line (DN) 2. that is
DN-specific and will be the same when viewed on the DN config page fas it
relates to phones 2 or 3. however, the "internal caller ID" is configurable
for that same DN differently on the two different phones, and the
appropriate one will display on the calling party's phone once phoen b or C
answer.

For instance, whiel ringing, party a might observe "to Line2" on their
display. "Line 2" is configured as the alerting name on DN2. However, once
answered, party A might observe "to L2, Phone B" or "to L2 PhoneC" as
configured in the individual "Internal Caller ID" fields on a DN-per-Phone
basis, depending on which phone answers.

-Pete

On Tue, Mar 16, 2010 at 4:37 PM, Jason Aarons (US) <
jason.aarons at us.didata.com> wrote:

>  ASCII allows characters like Chinese and other similar languages. First
> Gen phones couldn’t display some languages meaning it was harder to sell
> them in those countries!
>
>
>
>
>
> 谢谢你,
>
> Jason Aarons
>
>
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Lelio Fulgenzi
> *Sent:* Tuesday, March 16, 2010 3:18 PM
>
> *To:* Mike Norton
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] "Internal" Caller ID
>
>
>
> Yup - that's what I was alluding to in my message. I think it's because the
> trunks don't support unicode, but the ip phones do. So basically, you can
> make all your ASCII names be the corporate name.
>
> Issue with that is, what other devices use ASCII? Analog lines? PRI-to-PRI
> onnet gateway? wireless phones?
>
> I'm hesitant to deploy that solution in the event it makes something else
> down the line 'break'.
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Cooking with unix is easy. You just sed it and forget it.
>                               - LFJ (with apologies to Mr. Popeil)
>
>
> ----- Original Message -----
> From: "Mike Norton" <mikenorton at pwsd76.ab.ca>
> To: "george hendrix" <george.hendrix at l-3com.com>, "Lelio Fulgenzi" <
> lelio at uoguelph.ca>
> Cc: cisco-voip at puck.nether.net
> Sent: Tuesday, March 16, 2010 3:12:25 PM GMT -05:00 US/Canada Eastern
> Subject: RE: [cisco-voip] "Internal" Caller ID
>
>
>  Hmmm, interesting. I’m on 6.1.4... turns out, if I set the “Display
> (Internal Caller ID)” and the “ASCII Display (Internal Caller ID)” to be two
> different things, then the non-ASCII one gets sent for internal calls and
> the ASCII one gets sent for external calls. Handy.
>
>
>
> But it still doesn’t explain why the page lies about it being “internal”
> when clearly it is not.
>
>
>
> --
>
> Mike Norton
>
> I.T. Support
>
> Peace Wapiti School Division No. 76
>
> Helpdesk: 780-831-3080
>
> Direct: 780-831-3076
>
>
>
>
>
> *From:* george.hendrix at l-3com.com [mailto:george.hendrix at l-3com.com]
> *Sent:* Tuesday, March 16, 2010 12:56 PM
> *To:* Lelio Fulgenzi; Norton, Mike
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* RE: [cisco-voip] "Internal" Caller ID
>
>
>
> There is an ASCII field CID in version 7.1.  These are the fields in 7.1.
>
>
>
> Alerting Name
>
> ASCII Alerting Name
>
>
>
> Display (Internal Caller ID)
>
> ASCII Display (Internal Caller ID)
>
>
>
> The field description states devices that do not support Unicode
> (internationalized) characters display the content of the ASCII field.
>
>
>
> Bill Hendrix
>
> [image: STRATIS - Horizontal with Tag line]
>
> george.hendrix at l-3com.com
>
> W: 813-281-3109  C: 813-205-0979
>
> STRATIS Service Desk: 1-800-871-9983
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Lelio Fulgenzi
> *Sent:* Tuesday, March 16, 2010 2:15 PM
> *To:* Mike Norton
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] "Internal" Caller ID
>
>
>
> Mike, I think you hit the nail on the head. What happens in Canada is
> slightly different. The help pages are for US characteristics. Case in
> point, we could really use a Calling Name Display Mask that is set on all
> outbound calls, but there is no field like that.
>
> I've heard through the grape vine that with v7/8 there is an ASCII field
> that is actually sent out instead of the normal one.
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Cooking with unix is easy. You just sed it and forget it.
>                               - LFJ (with apologies to Mr. Popeil)
>
>
> ----- Original Message -----
> From: "Mike Norton" <mikenorton at pwsd76.ab.ca>
> To: cisco-voip at puck.nether.net
> Sent: Tuesday, March 16, 2010 1:43:32 PM GMT -05:00 US/Canada Eastern
> Subject: [cisco-voip] "Internal" Caller ID
>
> This is not really a problem per se (I actually enjoy the functionality),
> just a riddle that has always bugged me. Does anyone know why on the
> settings page for a DN, there is “Internal Caller ID,” but there’s actually
> nothing “internal” about this field at all? CUCM *does* send this
> supposedly-“internal” text out my MGCP gateways to the PSTN provider where
> it ultimately *does* end up on the external callee’s display. The
> description for the “Internal Caller ID” even says that it’s for internal
> calls… but it lies. Yes I am classifying the calls as Off-Net, but it
> doesn’t seem to make a difference.
>
>
>
> (FYI – Here in Canada, the PSTN providers tend to accept display name the
> entire way through a call path, unlike in the U.S. where my understanding is
> they typically only accept the number and then do their own database look-up
> to get a name.)
>
>
>
> Maybe the DN settings page was translated from some other language and
> “internal” didn’t come across right? Or maybe I have some obscure service
> parameter set that I don’t know about?
>
>
>
> --
>
> Mike Norton
>
> I.T. Support
>
> Peace Wapiti School Division No. 76
>
> Helpdesk: 780-831-3080
>
> Direct: 780-831-3076
>
>
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