[cisco-voip] Ringback instead of busy/disconnect

[Peter Slow]

That's very interesting. There's something wrong with the fact that
your gateway didn't cut audio through when annunciator was playing a
message.

-Peter

On Wed, Mar 17, 2010 at 3:10 PM, O'Brien, Neil <nobrien at datapac.com> wrote:
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> Hey Guys,
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> So with the help of TAC we eventually got to the bottom of this issue:
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> Firstly, when I removed the command voice call send-alert, I stopped getting
> ringback, but the caller would have to wait for about 20 seconds before
> hearing the disconnect/reorder tone.
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>
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> Secondly, we established that call manager was sending progress instead of
> an immediate disconnect on both dial-peers (10seconds on PUB and SUB
> dial-peer) and after about 20 seconds, the caller would hear
> disconnect/reorder.  Actually what was happening was that the annunciator
> was playing the “the number you have dialled is incorrect” or whatever the
> message is but for some reason, the caller couldn’t hear the annunciator
> (prob codec or something).  It was playing this message once on each
> dial-peer.
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>
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> We traced it back to the MRGL that was assigned to the device pool that the
> gateway is assigned to.  The MRGL included the annunciator.  When we removed
> the MRGL from the device pool and reset, I got an immediate disconnect from
> the gateway when i called an unassigned DDI.  However in my setup, all
> devices MRGL’s are assigned at the device pool level so I couldn’t just
> remove it.  I needed to create a new MRGL with no MRG’s in it and assign it
> directly to each of the gateways.
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> I’ve never had this issue before but now that I’m thinking about it, on
> other installations I may have assigned all the MRGL’s directly to the
> devices and not at the device pool level so maybe that is the difference.
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> It’s one to chalk up to experience, hopefully it will help someone.
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> Thanks again for the help,
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>
>
> Neil
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