[cisco-voip] Caller iD based Call routing

[Ryan Ratliff]

UCCX can do it with a custom script, but if you are using the free AA then that won't let you use a separate script.  It will also require you to run all of your calls through that script.

CUCM cannot route based on calling number.  There is a new feature in 8.0 called External Call Control that can use a "route server" to make routing decisions.   Assuming you can get your hands on such a route server (or build your own) you can do it that way too.  

http://cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_0_1/delta/cmadmin.html#wp1116539


-Ryan

On Mar 17, 2010, at 11:18 PM, Tim Foo wrote:

Is there anyway we can do with some scripting in teh autoattendant feature in CCM.

On Wed, Mar 17, 2010 at 6:14 PM, Dennis Heim <Dennis.Heim at cdw.com> wrote:
If that’s what you want to do.. you will need to run H.323, and use a translation-profile to re-write the destination.

 
Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell

dennis.heim at cdw.com
www.berbee.com

 
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tim Foo
Sent: Wednesday, March 17, 2010 10:10 PM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Caller iD based Call routing

 
Hi

 
I am using CCM 4.1 and MGCp Gateways...

On Wed, Mar 17, 2010 at 6:08 PM, Tim Foo <kinusca at gmail.com> wrote:

Hi,

 
I have a required that based on some known Caller ID , I am supposed to route the Call to some specific extension.

 
Lets say Calls from Caller Id will go to extension 1 and from Caller iD 2 will go to extension 2 and others based on teh time of teh day programming goes to either extension 1 or 2.

 
I do not have any auto-attendent configuration on the system,can I do some kind of a digit analysis on teh gateway.

 
Thanks

Tim

 

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20100318/8ae75109/attachment.html>