[cisco-voip] Survivability for CVP VXML Standalone
redsnapper
redsnapper at gmail.com
Tue Mar 23 04:33:11 EDT 2010
Hi,
We're planning using a VXML script for incoming PSTN calls, to play an
announcement and make a transfer to a specific IP Phone in a branch. But,
when the WAN link is down, calls are dropped with the default system error
message. (critical_error.wav) We need to add survivability to this call
flow, ie. if the vxml server is not reachable, it should bypass the script
and directly forward to call to the IP phone specified.
CVP config guide says the following:
"On a Unified CVP Standalone call flow model, no special survivability
dial-peer needs to be created. Survivability will automatically be invoked
by the Unified CVP Standalone script if the "survive" service exists."
My configuration is:
application
service CVPMedia flash:CVPSelfService.tcl
param CVPSelfService-app IVR_Branch
paramspace english language en
paramspace english index 0
param CVPSelfService-port 7000
param CVPPrimaryVXMLServer 10.10.10.10
paramspace english location flash:
paramspace english prefix en
...
...
application
service survive flash:survivability.tcl
param open-hours-agent0 1200
param open-hours-time0 1234567:0800-20:00
...
...
dial-peer voice 3002 pots
translation-profile incoming OUT
service survive
destination-pattern 300.
incoming called-number 300.
port 0/3/0:15
!
...
...
But, survivability script doesn't seem to invoke when a call is placed when
WAN link is down. So, again the system error message is played and the call
is dropped.
Does anyone have an experience with survivability in a similar scenario?
Thanks,
Baris.
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