[cisco-voip] BACD stupid problem, it's driving me nuts

[jeremy co]

Hi,


I tried to configure BACD on 2801  (12.4(22)T3)  after a long time since I
configured AA.But I couldn't make it work, Below is my config. I just want
calls from pots hit AA.

options 1: call by extension
option 0 :  call to operator

Problem is : it hits AA , welcome and menu played but when I hit 0 ,it
wouldn't transfer to operator.  ( also tried 2 hunt groups as well  as I
suspected it might need at least 2 hunt groups to work properly but same
result. calls just get dropped.)



application
 service queue flash:app-b-acd-2.1.0.0.tcl
  param queue-len 4
  param queue-manager-debugs 1
  param number-of-hunt-grps 1
  param aa-hunt10 5000

 !
 service aa flash:app-b-acd-aa-2.1.0.0.tcl
  paramspace english index 1
  param number-of-hunt-grps 1
  param handoff-string aa
  param dial-by-extension-option 1
  paramspace english language en
  param max-time-vm-retry 2
  param aa-pilot 90008000
  paramspace english location flash:
  param second-greeting-time 60
  param welcome-prompt _bacd_welcome.au
  param call-retry-timer 15
  param max-time-call-retry 700
  param voice-mail 1999
  param service-name queue

voice hunt-group 11 peer
 list 1000,2000
 timeout 180
 pilot 5000

ephone-dn 1
number 1000 sec 2000




int loo 1000
ip add 1.1.1.1 255.255.255.255

dial-peer voice 223 pots
 service aa
 incoming called-number 90008000
 direct-inward-dial





debug output:


application
 service queue flash:app-b-acd-2.1.0.0.tcl
  param queue-len 4
  param queue-manager-debugs 1
  param number-of-hunt-grps 1
  param aa-hunt10 5000

 !
 service aa flash:app-b-acd-aa-2.1.0.0.tcl
  paramspace english index 1
  param number-of-hunt-grps 1
  param handoff-string aa
  param dial-by-extension-option 1
  paramspace english language en
  param max-time-vm-retry 2
  param aa-pilot 95412588
  paramspace english location flash:
  param second-greeting-time 60
  param welcome-prompt _bacd_welcome.au
  param call-retry-timer 15
  param max-time-call-retry 700
  param voice-mail 1999
  param service-name queue

voice hunt-group 11 peer
 list 1000,2000
 timeout 180
 pilot 5000

ephone-dn 1
number 1000 sec 2000




int loo 1000
ip add 1.1.1.1 255.255.255.255

dial-peer voice 223 pots
 service aa
 incoming called-number 95412588
 direct-inward-dial



Debug output :

*Mar 23 14:00:08.563: %ISDN-6-CONNECT: Interface Serial0/1/0:0 is now
connected to 4001 N/A
*Mar 23 14:00:08.567: %ISDN-6-CONNECT: Interface Serial0/1/0:0 is now
connected to 4001 N/A
C2801#
*Mar 23 14:00:10.031: //25//AFW_:/AFW_FSM_Drive: Tcl_Eval to drive FSM
inside Tcl modulespace. code=1 code=ERROR
*Mar 23 14:00:10.035: TCL script failure
        Result:
                         Play Failed
*Mar 23 14:00:10.035:   TCL script failure errorInfo:
                        Play Failed
    while executing
"media play leg_incoming moh:livemoh"
    ("default" arm line 15)
    invoked from within
"switch -exact $optionSelected {
                                {#} {
                                        act_RetryMenu
                                }
                                {0} {
                                        act_GotDestNoOption
                                }
                                default {
                                        set playMusicFlag 1
                        ..."
    (procedure "act_GotDest" line 31)
    invoked from within
"act_GotDest"
*Mar 23 14:00:10.035: //1//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ New incoming
call to queue 5000 +++
*Mar 23 14:00:10.035: //1//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> THE QUEUE
IS {TclModule_68093B90_0_1358000 {CALL_NEW} {1269352810}} <<<
*Mar 23 14:00:10.039: //1//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ 5000 Queue
Length = 1 +++
C2801#
*Mar 23 14:00:10.059: %ISDN-6-DISCONNECT: Interface Serial0/1/0:0
 disconnected from 4001 , call lasted 1 seconds
C2801#
*Mar 23 14:00:27.571: //1//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> B-ACD
Service Running <<<
*Mar 23 14:00:27.571: //1//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>>
{TclModule_68093B90_0_1358000 {CALL_NEW} {1269352810}} <<<
C2801#
*Mar 23 14:01:27.571: //1//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> B-ACD
Service Running <<<
*Mar 23 14:01:27.571: //1//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>>
{TclModule_68093B90_0_1358000 {CALL_NEW} {1269352810}} <<<
*Mar 23 14:01:27.571: //1//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> THE QUEUE
IS  <<<
*Mar 23 14:01:27.575: //1//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ AA
TclModule_68093B90_0_1358000 not responding, flushed from Queue +++




Thanx


Jeremy
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