[cisco-voip] Multiple outbound CID masks

[george.hendrix at l-3com.com]

Hi everyone,

 

  We have a call center which supports multiple customers.  We have a
requirement that when the agents in the call center call each customer
that the customer's 800 # is displayed on the phone.  I know that I can
setup multiple route patterns/route lists, i.e. dialing 96 and the
number displays the correct # for customer A, dialing 97 will display
the correct # for customer B, and so on.  Is there a better approach to
accomplish this?  All agents have to be able to call all customers.

 

Thanks,

Bill Hendrix

george.hendrix at l-3com.com <mailto:george.hendrix at l-3com.com>  

 

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