[cisco-voip] CME 8.0 - No Dial Tone on Button

[Jon Pritchard]

Upgraded from CME 4.3 to 8.0 on a 2821 with 30 phones.   A button (line 5) on the receptionist 7960 which is used for after hours voice mailbox MWI and access.   In 4.3 configuration it would get dial-tone when pressed and user would press VM button and retrieve the voice mails.  Now the button no longer does anything when pressed, no dial-tone, nothing.   All the other non-monitor lines work fine.   For reference I've included configuration excerpt for the line (ephone-dn 30) configured for line 5 on ephone 5 is below 

Any hints for additional t/s directions would be much appreciated.

ephone-dn  30
 number 508
 label GDM
 description GDM
 name GDM
 call-forward busy 505
 call-forward noan 505 timeout 10
 hold-alert 30 originator

ephone  5
 device-security-mode none
 mac-address 001C.58D5.D409
 username "Reception" password 1234
 speed-dial 4 700 label "All Page"
 speed-dial 5 701 label "Shop Page"
 speed-dial 6 913606983706 label "Elmer"
 speed-dial 7 507 label "Auto Attendant"
 paging-dn 40
 type 7960 addon 1 7914
 button  1:3 2:35 3:38 4:42
 button  5:30 7m10 8m11 9m12
 button  10m13 11m14 12m15 13m16

Thanks,
Jon Pritchard 
Continuant
Sr. Cisco Engineer | jonp at continuant.com