[cisco-voip] CME 8.0 - No Dial Tone on Button

[Jon Pritchard]

We are the Cisco partner and the customer is remote with no smart people on site and trying to avoid having to dispatch to site t/s.  There are no spare 7960's around.   I am going to try moving the ephone-dn to line button 6 which is currently unoccupied to rule out coincidental physical failure.

Firmware may be an issue.   CME 8.0 carries 8.1(2) and this particular phone is running 8.0(5).   I'll get that remedied tonight.

Thanks,
Jon

-----Original Message-----
From: Paul [mailto:asobihoudai at yahoo.com] 
Sent: Tuesday, May 04, 2010 11:57 AM
To: Jon Pritchard; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CME 8.0 - No Dial Tone on Button

First, do you have any other 7960s around the house? If so, configure them similarly and see if you get the same issue. 

If one gives you dialtone and one doesn't, then I'd consider looking at the firmware version on the phone itself. If both have the same issue, I'd factory reset the phone and pull the new firmware again. Confirm that the firmware on the phone is the same firmware that you're serving to it via your tftp-server statements.

If that doesn't give you any helpful information, maybe it's time to start comparing phones that don't have this problem with this problem child watching SCCP debug scroll across your terminal preferably during off-hours since  you'll be flooded with a lot of extra information otherwise....however if my memory serves me correctly, you might be able to redirect debug only to a specified phone so long as you provide the MAC.

----- Original Message ----
From: Jon Pritchard <jonp at continuant.com>
To: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
Sent: Tue, May 4, 2010 11:19:30 AM
Subject: [cisco-voip] CME 8.0 - No Dial Tone on Button

Upgraded from CME 4.3 to 8.0 on a 2821 with 30 phones.   A button (line 5) on the receptionist 7960 which is used for after hours voice mailbox MWI and access.   In 4.3 configuration it would get dial-tone when pressed and user would press VM button and retrieve the voice mails.  Now the button no longer does anything when pressed, no dial-tone, nothing.   All the other non-monitor lines work fine.   For reference I've included configuration excerpt for the line (ephone-dn 30) configured for line 5 on ephone 5 is below 

Any hints for additional t/s directions would be much appreciated.

ephone-dn  30
number 508
label GDM
description GDM
name GDM
call-forward busy 505
call-forward noan 505 timeout 10
hold-alert 30 originator

ephone  5
device-security-mode none
mac-address 001C.58D5.D409
username "Reception" password 1234
speed-dial 4 700 label "All Page"
speed-dial 5 701 label "Shop Page"
speed-dial 6 913606983706 label "Elmer"
speed-dial 7 507 label "Auto Attendant"
paging-dn 40
type 7960 addon 1 7914
button  1:3 2:35 3:38 4:42
button  5:30 7m10 8m11 9m12
button  10m13 11m14 12m15 13m16

Thanks,
Jon Pritchard 
Continuant
Sr. Cisco Engineer | jonp at continuant.com



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