[cisco-voip] vg224 hookflash transfer

[Go0se]

I had everything correct, however, I made a stupid mistake - I had my max calls on the port set to 1 – that was causing the hangup. I fixed that and now I no longer get disconnected but it never completes the transfer. From all of the documentation I’ve read it appears that the SCCP port requires a “#2” transfer code after the 2nd hookflash. The IVR appears to just hang up while the cisco port just sits there and waits for the interdigit timeout and then re-rings the port which opens the IVR connection back up and you start at the opening IVR greeting all over again. To reprogram the IVR system to add a “#2” is going to take an act of congress.

 

Not sure what I can do.

 

Thanks,

 

Go0se

 

My blog: 

http://atc.go0se.com <http://atc.go0se.com/> 

 

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From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: Friday, May 07, 2010 11:58 AM
To: Go0se
Cc: cisco-voip voyp list
Subject: Re: [cisco-voip] vg224 hookflash transfer

 

take a gander at this goose...

http://www.cisco.com/en/US/docs/ios/voice/fxs/configuration/guide/fxsfeatmd.html

i believe you need to enable a feature mode in order to get hookflash since it is considered a supplementary feature.


---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
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Cooking with unix is easy. You just sed it and forget it. 
                              - LFJ (with apologies to Mr. Popeil)


----- Original Message -----
From: "Go0se" <me at go0se.com>
To: "cisco-voip voyp list" <cisco-voip at puck.nether.net>
Sent: Friday, May 7, 2010 12:52:41 PM GMT -05:00 US/Canada Eastern
Subject: [cisco-voip] vg224 hookflash transfer




We recently integrated a very old IVR system (that was previously integrated into an Avaya) into a UCM 6 system via 8 ports on a VG224. When you call the system and press 0 for an operator it attempts to transfer you to an extension on the Cisco system. The system does this by sending a hookflash, then 4 digits, and then a 2nd hookflash. When testing you hear the digits but then the call is disconnected. In debugging the vg224 we see this exact event transpire (hookflash, digits, hookflash), however, the Callmanager system does not interpret/handle the hookflash transfer properly. We have tried configuring the ports as both MGCP and SCCP, neither with any success.

 

Is there some parameter, etc., that I am missing?

 

As always your time is appreciated.

 

Thanks,

 

Go0se

 

My blog: 

http://atc.go0se.com <http://atc.go0se.com/> 

 

-------------------------------------

Help Hopegivers International 

feed the orphans of India.

http://www.hopegivers.org <http://www.hopegivers.org/> 

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