[cisco-voip] Configure incoming CLID on isdn of a 2821
Nate VanMaren
VanMarenNP at ldschurch.org
Wed May 12 12:27:44 EDT 2010
I think you've got the right feature set, but you're not in the T train. I'd go to the latest 12.4 T train.
This debug from 12.4(11)XW3
May 12 10:15:38.276 MDT: ISDN Se1/0:23 Q931: RX <- SETUP pd = 8 callref = 0x09D8
Bearer Capability i = 0x8090A2
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98383
Exclusive, Channel 3
Facility i = 0x9F8B0100A10F02013406072A8648CE1500040A0100
Protocol Profile = Networking Extensions
0xA10F02013406072A8648CE1500040A0100
Component = Invoke component
Invoke Id = 52
Operation = InformationFollowing (calling_name)
Name information in subsequent FACILITY message
Progress Ind i = 0x8283 - Origination address is non-ISDN
Calling Party Number i = 0x2183, '9284287243'
Plan:ISDN, Type:National
Called Party Number i = 0xA1, '8012400624'
Plan:ISDN, Type:National
May 12 10:15:38.284 MDT: ISDN Se1/0:23 Q931: TX -> CALL_PROC pd = 8 callref = 0x89D8
Channel ID i = 0xA98383
Exclusive, Channel 3
May 12 10:15:38.284 MDT: ISDN Se1/0:23 Q931: TX -> CONNECT pd = 8 callref = 0x89D8
May 12 10:15:38.288 MDT: ISDN Se1/0:23 Q931: RX <- FACILITY pd = 8 callref = 0x09D8
Facility i = 0x9F8B0100A117020135020100800F4C4453204348555243482020202020
Protocol Profile = Networking Extensions
0xA117020135020100800F4C4453204348555243482020202020
Component = Invoke component
Invoke Id = 53
Operation = CallingName
Name Presentation Allowed Extended
Name = LDS CHURCH
May 12 10:15:38.320 MDT: ISDN Se1/0:23 Q931: RX <- CONNECT_ACK pd = 8 callref = 0x09D8
May 12 10:15:38.320 MDT: %ISDN-6-CONNECT: Interface Serial1/0:2 is now connected to 9284287243 N/A
May 12 10:15:42.820 MDT: ISDN Se1/0:23 Q931: RX <- DISCONNECT pd = 8 callref = 0x09D8
Cause i = 0x8290 - Normal call clearing
4C445320434855524348 is hex for "LDS CHURCH"
From: Barger, Joe [mailto:jbarger at bouldercounty.org]
Sent: Wednesday, May 12, 2010 10:13 AM
To: Nate VanMaren; Leetun, Rob
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Configure incoming CLID on isdn of a 2821
Hi Nate,
Here is what we have configured. I could not find any way to get the caller Number to come across. Yes we get the name correctly but no phone number.
Software Version c2800nm-spservicesk9-mz.124-25c.bin. Should we change to a Voice or Enterprise version?
voice service voip
allow-connections h323 to h323
modem passthrough nse codec g711ulaw
!
voice class h323 1
h225 timeout tcp establish 3
!
interface Loopback1
ip address 192.168.x.x 255.255.255.255
h323-gateway voip interface
h323-gateway voip bind srcaddr 192.168.x.x
!
interface Serial0/2/0:23
no ip address
encapsulation hdlc
isdn switch-type primary-ni
isdn timer T310 120000
isdn protocol-emulate network
isdn incoming-voice voice
isdn supp-service name calling <- allowed us to get names
no isdn outgoing display-ie
no cdp enable
!
voice-port 0/2/0:23
input gain 6
output attenuation 3
no vad
bearer-cap Speech
Below in the q931 debug you can find the incoming call without "name" in the debug but you do see the number and TAC said
"The Telco may send the Information Element as a subsequent facility Display IE element Instead of using FACILITY"
Here you can see the calling party number using Facility.
Calling Party Number i = 0x00A0, '1670'
So how are they sending the name? I don't see it in Facility. You can see we are sending name in Facility in the outbound debug below.
Are they using an Information Element to send us the name?
If they are what debug would show what is being sent across as an IE?
Thanks,
Joe
From: Nate VanMaren [mailto:VanMarenNP at ldschurch.org]
Sent: Wednesday, May 12, 2010 9:57 AM
To: Leetun, Rob
Cc: Barger, Joe; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Configure incoming CLID on isdn of a 2821
I thought we were working on name, not number. Number has always worked for me, with some PBX integrations calling vs connected number updates sometimes working.
Since you're talking to a PBX instead of a telco, the best results I've seen are using QSIG when it's supported by the other side. But I guess that needs MGCP and not H.323 to get all the good features.
I don't see how 13r would be newer than 20?
On my 24 t1 box I didn't need the h225 display-ie ccm-compatible.
Good luck.
-Nate
From: Leetun, Rob [mailto:rleetun at bouldercounty.org]
Sent: Wednesday, May 12, 2010 9:47 AM
To: Nate VanMaren
Cc: Barger, Joe; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Configure incoming CLID on isdn of a 2821
Hi Nate,
Thanks for the info. We are receiving calling name through the use of the isdn supp-service name calling command. Yet, the number does not come across. I might change isdn protocol-emulate network to isdn protocol-emulate user on our side and network on the ShoreTel side. I read a thread that this might work.
Why is it that the software: 12.4(13r)T (we are running on our 2821 gateway), which is newer than 12.4(20)T does not include the isdn: h225 display-ie ccm-compatible command?
Thanks for the help!!
Rob
From: Nate VanMaren [mailto:VanMarenNP at ldschurch.org]
Sent: Wednesday, May 12, 2010 9:25 AM
To: Leetun, Rob
Cc: Barger, Joe; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Configure incoming CLID on isdn of a 2821
Rob,
Calling name display in the facility IE was added in 12.4(11)XW, then brought into the main T line in 12.4(20)T. http://www.cisco.com/en/US/docs/ios/voice/cube/configuration/guide/vb-gw-cm.html#wp1295243
http://www.cisco.com/en/US/docs/ios/voice/cube/configuration/guide/vb-gw-cm.html#wp1315365
I have gateways running 12.4(11)XW3 and 124-24.T1 that are working great.
If you can't upgrade IOS, you can switch to MGCP to get calling name in facility IE to work.
-Nate
From: Leetun, Rob [mailto:rleetun at bouldercounty.org]
Sent: Wednesday, May 12, 2010 9:09 AM
To: Nate VanMaren
Cc: Barger, Joe
Subject: RE: [cisco-voip] Configure incoming CLID on isdn of a 2821
Hi Nate,
We are using h.323.
Thanks.
Rob
From: Nate VanMaren [mailto:VanMarenNP at ldschurch.org]
Sent: Tuesday, May 11, 2010 4:42 PM
To: Leetun, Rob; Barger, Joe
Subject: RE: [cisco-voip] Configure incoming CLID on isdn of a 2821
Is this a MGCP or a h.323 gateway?
Sending calling name in facility IE is pretty common from a telco, but it's fairly recent that h.323 gateways to understand that(2 years?). MGCP has been able to do it for a while.
-Nate
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Leetun, Rob
Sent: Tuesday, May 11, 2010 4:32 PM
To: Ryan Ratliff; Barger, Joe
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Configure incoming CLID on isdn of a 2821
The blindhog link helped but the h225 display-ie ccm-compatible is not available in the version of software on the gateway. I have been working with TAC and this what they said:
After checking all the information we have gathered, it appears that the Telco is not sending the IE in the proper format for the Call manager to interpret what the gateway send, so we may require contact the Telco to request the following.
The Telco may send the Information Element as a subsequent facility Display IE element Instead of using FACILITY.
Here is an example of how the Information Element should be send to the call manager:
Facility i = 0x9F8B0100A11202013E020100800A526F62204C656574756E
Protocol Profile = Networking Extensions
0xA11202013E020100800A526F62204C656574756E
Component = Invoke component
Invoke Id = 62
Operation = CallingName
Name Presentation Allowed Extended
Name = Bill Bass
Display i = 'Bill Bass'
Calling Party Number i = 0x0081, '3866'
Plan:Unknown, Type:Unknown
Called Party Number i = 0x80, '1670'
Plan:Unknown, Type:Unknown
This was capture from a call that was coming from the call manager and that is what is required.
The Telco is currently sending the following IE:
Facility i =
0x9FAA068001008201008B0100A1190201530201008211422044656C61726F73612D43616D706F73
Protocol Profile = Networking Extensions
0x0100
0x820100
0x8B0100
0xA1190201530201008211422044656C61726F73612D43616D706F73
Component = Invoke component
Calling Party Number i = 0x00A0, '1670'
Plan:Unknown, Type:Unknown
Called Party Number i = 0x80, '3866'
Plan:Unknown, Type:Unknown
Please let me know if you could contact the Telco or conference in the
Telco to request this information from their side.
From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: Wednesday, April 28, 2010 3:27 PM
To: Barger, Joe
Cc: Matthew Loraditch; Leetun, Rob; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Configure incoming CLID on isdn of a 2821
So your name is in the facility. You need to check out the CCM traces where the full thing will be decoded and you can see what number is there.
-Ryan
On Apr 28, 2010, at 5:25 PM, Barger, Joe wrote:
Yeah that is the weird part we are seeing the name even though you don't see it incoming in the debug...
From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: Wednesday, April 28, 2010 2:48 PM
To: Matthew Loraditch
Cc: Leetun, Rob; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>; Barger, Joe
Subject: Re: [cisco-voip] Configure incoming CLID on isdn of a 2821
I believe if there is a number in the facility it will override that in the calling number IE. You can look at CCM traces to see if we are decoding the facility.
-Ryan
On Apr 28, 2010, at 4:14 PM, Matthew Loraditch wrote:
Well you aren't getting calling name and the number you are getting appears to be private, is this a telco pri or a private link? albeit regardless you should be getting the number to come through to the phones unless you have something in CCM or your dial-peers altering it.
Matthew Loraditch, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593
Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!
From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Leetun, Rob
Sent: Wednesday, April 28, 2010 2:33 PM
To: Leetun, Rob; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Cc: Barger, Joe
Subject: Re: [cisco-voip] Configure incoming CLID on isdn of a 2821
Here is the Debug isdn q931
Apr 28 12:14:43.243: ISDN Se0/2/0:23 Q931: RX <- SETUP pd = 8 callref = 0x001B
Bearer Capability i = 0x8090A2
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98397
Exclusive, Channel 23
Facility i = 0x9FAA068001008201008B0100A11802011C0201008210416E64726561204672616E636973636F
Protocol Profile = Networking Extensions
0x0100
0x820100
0x8B0100
0xA11802011C0201008210416E64726561204672616E636973636F
Component = Invoke component
Calling Party Number i = 0x00A0, '4718'
Plan:Unknown, Type:Unknown
Called Party Number i = 0x80, '3579'
Plan:Unknown, Type:Unknown
Apr 28 12:14:43.259: ISDN Se0/2/0:23 Q931: TX -> CALL_PROC pd = 8 callref = 0x801B
Channel ID i = 0xA98397
Exclusive, Channel 23
Apr 28 12:14:43.395: ISDN Se0/2/0:23 Q931: TX -> ALERTING pd = 8 callref = 0x801B
Progress Ind i = 0x8188 - In-band info or appropriate now available
Apr 28 12:14:47.907: %ISDN-6-CONNECT: Interface Serial0/2/0:22 is now connected to 4718 N/A
Apr 28 12:14:47.907: %ISDN-6-CONNECT: Interface Serial0/2/0:22 is now connected to 4718 N/A
Apr 28 12:14:47.907: ISDN Se0/2/0:23 Q931: TX -> CONNECT pd = 8 callref = 0x801B
Apr 28 12:14:47.923: ISDN Se0/2/0:23 Q931: RX <- CONNECT_ACK pd = 8 callref = 0x001B
Apr 28 12:14:56.051: ISDN Se0/2/0:23 Q931: RX <- DISCONNECT pd = 8 callref = 0x001B
Cause i = 0x8090 - Normal call clearing
Apr 28 12:14:56.051: %ISDN-6-DISCONNECT: Interface Serial0/2/0:22 disconnected from 4718 , call lasted 8 seconds
Apr 28 12:14:56.055: ISDN Se0/2/0:23 Q931: TX -> RELEASE pd = 8 callref = 0x801B
Apr 28 12:14:56.067: ISDN Se0/2/0:23 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x001B
From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Leetun, Rob
Sent: Wednesday, April 28, 2010 11:41 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Configure incoming CLID on isdn of a 2821
Hi,
I cannot get incoming CLID to be presented on the phone. We have a 2821 with isdn. Does anyone know of a command I can use to get this to work?
Thanks!
Rob
Robert Leetun
Network Engineer
Boulder County Information Technology
2025 14th Street
Boulder, CO 80302
303 441-3866 (W)
303 441-3983 (F)
rleetun at bouldercounty.org<mailto:arees at bouldercounty.org>
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