[cisco-voip] 7970 Issue - phones constantly restarting/rebooting

Tue May 18 05:06:47 EDT 2010

Morning All,

We've recently installed a stack of switches and have connected
approximately ten IP 7970 phones with 7914 side carts. One other 7970 is
without a side cart.

The ports have been setup as access ports with a data and voice vlan.
The phones register and function fine. However, all 7970 phones recently
installed reboot themselves intermittently and have been doing so for
the past 48 hours.

Port config as follows:

switchport access vlan XXX

 switchport mode access

 switchport voice vlan XXX

 spanning-tree portfast

The phones are running firmware SCCP70.8-5-3S. Nothing else appears out
of the ordinary and all other phones in our LAN and WAN appear stable. I
have included a debug display of one of the phones that keeps rebooting.
Any help would be appreciated.

10:08:47 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	10:08:47 9: Name=SEP0022905983DE Load= SCCP70.8-5-3S TFTP Error

	10:08:57 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	10:09:00 9: Name=SEP0022905983DE Load= SCCP70.8-5-3S TFTP Error

	10:09:35 10: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=TCP-timeout

	10:09:35 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	10:09:48 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	10:09:58 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	11:02:38 23: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=Reset-Restart

	11:05:59 23: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=Reset-Restart

	11:06:52 23: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=Reset-Restart

	11:07:32 23: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=Reset-Restart

	11:44:32 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	11:44:32 9: Name=SEP0022905983DE Load= SCCP70.8-5-3S TFTP Error

	11:44:32 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	11:45:43 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	11:45:54 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	14:14:31 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	14:14:31 9: Name=SEP0022905983DE Load= SCCP70.8-5-3S TFTP Error

	14:14:31 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	14:16:31 10: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=TCP-timeout

	14:16:31 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	14:16:42 23: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=Reset-Restart

	17:34:32 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	17:34:47 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	02:45:30 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	02:45:30 9: Name=SEP0022905983DE Load= SCCP70.8-5-3S TFTP Error

	02:45:30 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	02:46:38 10: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=TCP-timeout

	02:46:49 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	06:42:42 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	06:42:42 9: Name=SEP0022905983DE Load= SCCP70.8-5-3S TFTP Error

	06:42:42 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	06:43:42 10: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=TCP-timeout

	06:43:43 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	06:43:53 23: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=Reset-Restart

	06:44:04 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	09:19:43 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	09:19:43 9: Name=SEP0022905983DE Load= SCCP70.8-5-3S TFTP Error

	09:19:43 17: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=KeepaliveTO

	09:20:43 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	09:20:56 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	09:21:07 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	09:34:43 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	09:34:43 9: Name=SEP0022905983DE Load= SCCP70.8-5-3S TFTP Error

	09:34:43 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	09:35:43 10: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=TCP-timeout

	09:35:43 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	09:35:56 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

	09:36:06 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP

Jamie Weatherhead

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