[cisco-voip] MWI Issue

[Mike J. Erickson]

Thanks for the feedback on this.  It ended up being a Test User that was setup with the same Extension.  The test user had VM’s and the refresh was hitting that user last and lighting the lamp.

Mike

From: Pavan [mailto:pav.ccie at gmail.com]
Sent: Thursday, May 13, 2010 10:07 PM
To: Mike J. Erickson
Subject: Re: [cisco-voip] MWI Issue

Is it remotely possible that some user is dialing the mwi on dn( through a misconfigured trans pattern). Maybe you need to turn off mwi refresh for  a day and see if the mwi still lights up (unless you are 100% certain that the call is from unity)

Sent from my phone

On May 13, 2010, at 12:58 PM, "Mike J. Erickson" <mjerickson at orbits.net<mailto:mjerickson at orbits.net>> wrote:
Running CUCM 7.12 and Unity 7.0.  I have one user out of 600 that gets his MWI light turned on every morning after the MWI refresh cycle, despite the fact there aren’t any VM’s in his inbox.  Here are the steps that have been done:

1) Deleted his Unity Profile and Recreated it
2) Deleted his Phone Profile and Recreated it
3) Tried logging in as him on a different phone
4) Failed over and rebooted Primary. Failed back to Primary and it is still happening
5) Logged into his Exchange mailbox (Not cached) and there were no unread messages nor any VMs in his inbox or any other folders. There were no rules set in Outlook as well
6) Logged into his VM Box on the phone and there were no new Voicemails or Messages

Not sure where else to look.  Thanks in advance.


_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20100521/76fe541b/attachment.html>