[cisco-voip] CM upgrade path

[Kevin Damisch]

I don't have the bug ID handy, but it dealt with a JTAPI bug on CUCM and the CTI ports not releasing.  So, over time, the CTI ports will fill up and give the callers a busy signal when calling the trigger.  We hit this bug and confirmed with TAC.  You do NOT want CUCM 7.1(3b) and UCCX 7 SR5.  In fact, I believe they removed the original 7.1(3b) from the compatibility matrix with UCCX 7 SR5.  You will want (and probably need) CUCM 7.1(3b)SU2 for UCCX 7 SR5.

Thanks,
Kevin

________________________________________
From: Ed Leatherman [ealeatherman at gmail.com]
Sent: Monday, May 24, 2010 8:03 PM
To: Kevin Damisch
Cc: Scott Voll; Ryan Ratliff; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CM upgrade path

Kevin, do you have any details on this, is there some related bug for
UCCX? I'm doing an upgrade this coming weekend from 6.1.4 to 7.1.3...
i'd imagine the upgrade disc I have is not for SU2. We're running CCX
7SR5 already.

On Mon, May 24, 2010 at 5:57 PM, Kevin Damisch
<kevin.damisch at vitalsite.com> wrote:
> If you are bringing UCCX to version 7.x in this environment, you will need
> 7.1(3b), then 7.1(3b)SU2.  Yes, unfortunately, it is a 2-step process.  Just
> did one about a month ago.
>
>
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Scott Voll
> Sent: Wednesday, March 17, 2010 12:42 PM
> To: Ryan Ratliff
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] CM upgrade path
>
>
>
> thanks Ryan..... as I thought.  Two step upgrade.
>
>
>
>
>
> On Wed, Mar 17, 2010 at 10:30 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
>
> That's during initial install.  For an actual upgrade the same option
> doesn't exist.
>
>
>
> -Ryan
>
>
>
> On Mar 17, 2010, at 1:25 PM, Steve Sarrick wrote:
>
>
>
> I have not tried this specific path, but during the upgrade you are asked if
> you have a service pack that you would like to apply and can be prompted for
> the media, its not a slipstream per se, but same results.
>
>
>
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On
> Behalf Of Scott Voll
> Sent: Wednesday, March 17, 2010 1:05 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] CM upgrade path
>
>
>
> So looking
> at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#w
> p40074 I see that I can upgrade from 5.1.3 to 7.1.3b (which is the media I
> have).  But can not upgrade directly to 7.1.(3b)su2.
>
>
>
> so my question is do I have to upgrade to 7.1.3b then turn around and
> upgrade to su2 or can I slip stream it in the upgrade process?  I'm assuming
> not.  but I wanted to check with you all before I did it.
>
>
>
> thanks
>
>
>
> Scott
>
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--
Ed Leatherman

This communication (including any attachments) is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify Vital Support Systems at 515 334 5700 and delete or destroy all copies and the original document.