[cisco-voip] Call Forwarding question

[Ahmed Abd EL-Rahman]

Dear Mac, in my case the call if forwarded normally from phone A to
phone B without problems, all I need is making phone C knows that his
call to A was forwarded to B, that's it.

 

 

Best Regards

 

Ahmed Abd EL-Rahman

 

From: Mac GroupStudy [mailto:mac.groupstudy at gmail.com] 
Sent: Tuesday, May 25, 2010 2:42 AM
To: Ahmed Abd EL-Rahman
Cc: Ryan Ratliff; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Forwarding question

 

If I am understanding your question, the situation is you forward Phone
A to Phone B. On Phone A you see that it is forwarded to Phone B's
extension. However, when Phone C calls Phone A, Phone B does ring as
intended but you want to see Phone A ring as well? I don't think that is
possible with Forwarding with the Call Foward All softkey.

 

You might could provide "coverage" by having Phone A's CFNA forwarding
destination be the extension of Phone B. Then, when Phone C calls Phone
A we see Phone A ring (or hear a beep if we are off hook) and then it is
"call coveraged" (forwarded after the RNAR timeout) to Phone B.

 

Does that help any?

 

Mac

On Mon, May 24, 2010 at 7:18 PM, Ahmed Abd EL-Rahman
<Ahmed.Rahman at bmbgroup.com> wrote:

ok I realized that this option is for the called party's phone display,
but what is needed is that the caller to see indication on his screen
that the call was forwarded to another extension and I remember that
this should be the default situation but unfortunately it's not the case
no as the caller see nothing indicating that the call is forwarded, so
any suggestion ?

 

 

Best Regards

 

Ahmed Abd EL-Rahman

 

From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Monday, May 24, 2010 11:40 PM
To: Ahmed Abd EL-Rahman
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Forwarding question

 

I'm pretty sure the display info should update after the call is
forwarded.

 

The option you are talking about is for the called party's phone to
display forwarding information.

 

-Ryan

 

On May 24, 2010, at 4:23 PM, Ahmed Abd EL-Rahman wrote:

 

Dear all,

                I have a strange situation which is when a user make a
call forward all for his extension to another extension and someone
calls his extension the call is forwarded normally but on the caller
screen he sees nothing indicating that the call is forwarded to another
extension (and this is desired), I played with all the options in the
section "Forwarded Call Information Display on Device" but nothing
changed.

Can anyone suggest in this regard ?

 

 

 

Best Regards

 

Ahmed Abd EL-Rahman I Senior Network Engineer

CCVP, CCNP, CCNA, CCNA-VOICE, IPTX, UCCX, CRMCS, WLSS

 <http://www.bmbgroup.com/> <image001.jpg>

               Lebanon I Egypt I Algeria I KSA I Libya I Jordan


Al-Ajlan Center Office #1 I Olaya Main Street I P.O Box 17384 I Riyadh,
Saudi Arabia I Tel: +966 1 216 7994 I Fax: +966 1 4620030  I Mobile:
+966 507920925 I  <http://www.bmbgroup.com/> www.bmbgroup.com

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