[cisco-voip] Hunt group question

[Cheng, Karen]

Depends on how you set up the Line Group....underneath the configuration you can choose the behaviour when a member of the group is busy, unavailable etc...

in the hunt pilot you can also set a last resort number if needed....

also see what busy trigger is set on the phones as well....not 100% but if the busy trigger on the phones are 2 the hunt may send them a second call which can be put on hold by the user themselves....

Karen Cheng
Voice Network Engineer


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Dennis Heim
Sent: Wednesday, 26 May 2010 11:04 AM
To: Haas, Neal; 'voip puck'
Subject: Re: [cisco-voip] Hunt group question

You need some type of queuing mechanism. You can get Unity to do some holding, but you don't have much configuration on how it operates.

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell
dennis.heim at cdw.com<mailto:dennis.heim at cdw.com>
cdw.com/content/solutions/unified-communications/<http://www.cdw.com/content/solutions/unified-communications/>


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Haas, Neal
Sent: Tuesday, May 25, 2010 6:23 PM
To: 'voip puck'
Subject: [cisco-voip] Hunt group question

I have a department asking me if they do a hunt group with 4 phones if 5 phone calls come in, what happens? I told them that they would get a busy signal. They want to know if it is possible to put them in a hold position until a line clears up.

Is this possible?

Callmanager 7.1.X and unity 7

Thanks

Neal

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