[cisco-voip] Hunt group question

[Dennis Heim]

Past experience has shown that requiring end users to perform an action other than picking up the phone, is usually a  good way to load test your help-desk ticketing system.

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell
dennis.heim at cdw.com<mailto:dennis.heim at cdw.com>
cdw.com/content/solutions/unified-communications/<http://www.cdw.com/content/solutions/unified-communications/>


From: Bill [mailto:bill at hitechconnection.net]
Sent: Wednesday, May 26, 2010 8:37 AM
To: 'Cheng, Karen'; Dennis Heim; 'Haas, Neal'; 'voip puck'
Subject: RE: [cisco-voip] Hunt group question

The way Dennis described is the correct way as per IPCC deployments. Your way is the easy way. Just because it is easy and it "works" does not mean it is the right.

________________________________
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Cheng, Karen
Sent: Tuesday, May 25, 2010 8:53 PM
To: 'Dennis Heim'; Haas, Neal; 'voip puck'
Subject: Re: [cisco-voip] Hunt group question

Or you could just leave the busy trigger and allow the people in the hunt to receive the second call and put them on hold themselves....less configuration and less troubleshooting ....

Karen Cheng
Voice Network Engineer


From: Dennis Heim [mailto:Dennis.Heim at cdw.com]
Sent: Wednesday, 26 May 2010 11:39 AM
To: Cheng, Karen; Haas, Neal; 'voip puck'
Subject: RE: Hunt group question

You will need to set each DN in the hunt group to max calls = 2, busy trigger = 1. Then it will take the hunt pilot busy action. Then you will need to send it to Unity, which hits a call handler, the allows holding and does a supervised transfer back to the hunt pilot.

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell
dennis.heim at cdw.com<mailto:dennis.heim at cdw.com>
cdw.com/content/solutions/unified-communications/<http://www.cdw.com/content/solutions/unified-communications/>


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Cheng, Karen
Sent: Tuesday, May 25, 2010 9:10 PM
To: Haas, Neal; 'voip puck'
Subject: Re: [cisco-voip] Hunt group question

Depends on how you set up the Line Group....underneath the configuration you can choose the behaviour when a member of the group is busy, unavailable etc...

in the hunt pilot you can also set a last resort number if needed....

also see what busy trigger is set on the phones as well....not 100% but if the busy trigger on the phones are 2 the hunt may send them a second call which can be put on hold by the user themselves....

Karen Cheng
Voice Network Engineer


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Dennis Heim
Sent: Wednesday, 26 May 2010 11:04 AM
To: Haas, Neal; 'voip puck'
Subject: Re: [cisco-voip] Hunt group question

You need some type of queuing mechanism. You can get Unity to do some holding, but you don't have much configuration on how it operates.

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell
dennis.heim at cdw.com<mailto:dennis.heim at cdw.com>
cdw.com/content/solutions/unified-communications/<http://www.cdw.com/content/solutions/unified-communications/>


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Haas, Neal
Sent: Tuesday, May 25, 2010 6:23 PM
To: 'voip puck'
Subject: [cisco-voip] Hunt group question

I have a department asking me if they do a hunt group with 4 phones if 5 phone calls come in, what happens? I told them that they would get a busy signal. They want to know if it is possible to put them in a hold position until a line clears up.

Is this possible?

Callmanager 7.1.X and unity 7

Thanks

Neal

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Please Note: If you are not the intended recipient, please delete this email as its use is prohibited. RACQ does not warrant or represent that this email is free from viruses or defects. If you do not wish to receive any further commercial electronic messages from RACQ please e-mail unsubscribe at racq.com.au<mailto:unsubscribe at racq.com.au> or contact RACQ on 13 19 05.
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