[cisco-voip] Hunt group question

[Bill]

The way Dennis described is the correct way as per IPCC deployments. Your
way is the easy way. Just because it is easy and it "works" does not mean it
is the right. 

 

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Cheng, Karen
Sent: Tuesday, May 25, 2010 8:53 PM
To: 'Dennis Heim'; Haas, Neal; 'voip puck'
Subject: Re: [cisco-voip] Hunt group question

 

Or you could just leave the busy trigger and allow the people in the hunt to
receive the second call and put them on hold themselves..less configuration
and less troubleshooting ..

 

Karen Cheng

Voice Network Engineer

 

 

From: Dennis Heim [mailto:Dennis.Heim at cdw.com] 
Sent: Wednesday, 26 May 2010 11:39 AM
To: Cheng, Karen; Haas, Neal; 'voip puck'
Subject: RE: Hunt group question

 

You will need to set each DN in the hunt group to max calls = 2, busy
trigger = 1. Then it will take the hunt pilot busy action. Then you will
need to send it to Unity, which hits a call handler, the allows holding and
does a supervised transfer back to the hunt pilot.

 

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell

dennis.heim at cdw.com
cdw.com/content/solutions/unified-communications/
<http://www.cdw.com/content/solutions/unified-communications/> 

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Cheng, Karen
Sent: Tuesday, May 25, 2010 9:10 PM
To: Haas, Neal; 'voip puck'
Subject: Re: [cisco-voip] Hunt group question

 

Depends on how you set up the Line Group..underneath the configuration you
can choose the behaviour when a member of the group is busy, unavailable
etc.

 

in the hunt pilot you can also set a last resort number if needed..

 

also see what busy trigger is set on the phones as well..not 100% but if the
busy trigger on the phones are 2 the hunt may send them a second call which
can be put on hold by the user themselves..

 

Karen Cheng

Voice Network Engineer

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Dennis Heim
Sent: Wednesday, 26 May 2010 11:04 AM
To: Haas, Neal; 'voip puck'
Subject: Re: [cisco-voip] Hunt group question

 

You need some type of queuing mechanism. You can get Unity to do some
holding, but you don't have much configuration on how it operates.

 

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell

dennis.heim at cdw.com
cdw.com/content/solutions/unified-communications/
<http://www.cdw.com/content/solutions/unified-communications/> 

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Haas, Neal
Sent: Tuesday, May 25, 2010 6:23 PM
To: 'voip puck'
Subject: [cisco-voip] Hunt group question

 

I have a department asking me if they do a hunt group with 4 phones if 5
phone calls come in, what happens? I told them that they would get a busy
signal. They want to know if it is possible to put them in a hold position
until a line clears up.

 

Is this possible?

 

Callmanager 7.1.X and unity 7

 

Thanks

 

Neal


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