[cisco-voip] Call Manager question

Thu May 27 11:03:19 EDT 2010

isn't that what the BTS product is for? 

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Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
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Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 

----- Original Message ----- 
From: "Ryan Ratliff" <rratliff at cisco.com> 
To: "Chris Lewis" <Chris.Lewis at magnetar.com> 
Cc: cisco-voip at puck.nether.net 
Sent: Thursday, May 27, 2010 11:02:00 AM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] Call Manager question 

CUCM is intended to be an Enterprise IP PBX. It is not targeted, and thus cannot be expected to have similar features, to large-scale PSTN or mobile service providers. 

-Ryan 

On May 27, 2010, at 10:54 AM, Lewis, Chris wrote: 

Have you thought about the fact that Vodafone - or any of the others - may be using a 3 rd Party App themselves? 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ahmed Elnagar 
Sent: 27 May 2010 11:41 
To: Jason Aarons (US) 
Cc: cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] Call Manager question 

We have here 3 operators “Vodafone one of them” and they send a different ring tone when the called party is on waiting, plus of course the message that appear on the mobile phone. 

Best Regards; 
Ahmed Elnagar 
Senior Network PS Engineer 
Mob: +2019-0016211 
CCIE#24697 (Voice) 
<image001.jpg> <image002.jpg> 

From: Jason Aarons (US) [mailto:jason.aarons at us.didata.com] 
Sent: Thursday, May 27, 2010 3:12 AM 
To: Bill Riley; Ahmed Elnagar; 'Ryan Ratliff' 
Cc: cisco-voip at puck.nether.net 
Subject: RE: [cisco-voip] Call Manager question 

So there is a mobile operators that plays a different ring tone when someone is on their cell phone, so you know they are already on the phone? I haven’t seen that, I have seen where you hear a fast busy then telco comes on and asks if you want a callback when the line is free for like 75 cents. I guess they didn’t make enough revenue as those messages have mostly gone away since the 1990s. 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bill Riley 
Sent: Wednesday, May 26, 2010 7:26 PM 
To: 'Ahmed Elnagar'; 'Ryan Ratliff' 
Cc: cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] Call Manager question 

It is a trivial feature for some customers. I have ran into this before. It is not on any roadmap as it just not that important in the scheme of things. If this was such a critical piece of functionality you or the system integrator should have found this out in the discovery phase. The net result is this is not a fault of Cisco or Call Manager. 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ahmed Elnagar 
Sent: Wednesday, May 26, 2010 4:53 PM 
To: Ryan Ratliff 
Cc: cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] Call Manager question 

I don’t know what is the great deal about that in order not to have natively in CUCM…customers are asking for this trivial feature; that they see very basic with other phone systems like mobile operators who play a different ringing tone to the calling party and send a notification to the phone that the other end is on waiting. 

Is there a roadmap for this? 

Best Regards; 
Ahmed Elnagar 
Senior Network PS Engineer 
Mob: +2019-0016211 
CCIE#24697 (Voice) 
<image001.jpg> <image002.jpg> 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Ratliff 
Sent: Monday, May 24, 2010 11:39 PM 
To: Ahmed Maher 
Cc: cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] Call Manager question 

You'd have to send it to a 3rd party application that could play the appropriate in-band recording, and then treat the call as desired. 

For phones with only one line, yes that would present a problem. 

-Ryan 

On May 24, 2010, at 4:08 PM, Ahmed Maher wrote: 

Also, what about calls coming from PSTN, No display appear to them J 

Best Regards, 

<image001.jpg> 

Ahmed Maher 

Networking Team Leader CONNECT Professional Services 

Bldg. 1A Maadi Star Towers, Cornish El Maadi, 

<image003.jpg><image005.jpg> Cairo, Egypt 

Phone: (+202) 25 27 09 30 Ext.: 113 

Fax: (+202) 25 26 54 85 

Mobile: (+2016) 665 1150 

Email: ahmed.maher at connectps.com 

Website: www.connectps.com 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ahmed Abd EL-Rahman 
Sent: Monday, May 24, 2010 10:55 PM 
To: Ryan Ratliff 
Cc: cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] Call Manager question 

This is a great idea as it enables the called user to receive the second call if he wishes to, but the only constrain for this is it needs a phone with 2 lines, so the simple phones with only 1 line will not be applicable, right? 

Best Regards 

Ahmed Abd EL-Rahman 

From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Monday, May 24, 2010 10:41 PM 
To: Ahmed Abd EL-Rahman 
Cc: Scott Voll; cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] Call Manager question 

The caller only receives a busy tone if the busy trigger is hit, and no CFB destination is set. In this case you would be setting the CFB destination to another line on the phone, and using that line's alerting name (or display, whatever setting works) to update the display of the calling phone to indicate that the user's primary line was busy. 

Example: 

Joe at 1000 calls Mary at 2000. 

2000 is busy, CFB to *2000. DN *2000 is line 2 on Mary's phone, with an Alerting Name (or Display) set to "BUSY - Mary". 

Joe's phone will show To: BUSY - Mary (hopefully). 

You can word it however you wish, but hopefully you get the what I'm talking about. The downside is that Mary's phone would be ringing on a different line, which could impact ring settings, etc. 

-Ryan 

On May 24, 2010, at 3:30 PM, Ahmed Abd EL-Rahman wrote: 

this means that the busy trigger will be set to 1, and in this case the caller will get a busy tone which will solve the problem, but this will prevent the user from receiving a second call which is a needed feature. 

Best Regards 

Ahmed Abd EL-Rahman 

From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Monday, May 24, 2010 6:16 PM 
To: Scott Voll 
Cc: Ahmed Abd EL-Rahman; cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] Call Manager question 

You could try forward busy (busy trigger) to a second line with an Alerting Name set to indicate that the user is busy. 

-Ryan 

On May 24, 2010, at 11:03 AM, Scott Voll wrote: 

I believe your only option is to set the call busy to 1 then setup the busy greeting in Unity (or UC). 

Scott 

On Sun, May 23, 2010 at 12:08 PM, Ahmed Abd EL-Rahman < Ahmed.Rahman at bmbgroup.com > wrote: 

Dear all, I have a question about are there any way to indicate to a calling user who calls a user phone with a busy trigger set to 2 that this called user is on another call ? because by default the called user (who is already on a call) will see another call come into his phone screen BUT the calling user will have no idea that this user is on another call. 

Best Regards 

Ahmed Abd EL-Rahman I Senior Network Engineer 

CCVP, CCNP, CCNA, CCNA-VOICE, IPTX, UCCX, CRMCS, WLSS 

<image001.jpg> 

Lebanon I Egypt I Algeria I KSA I Libya I Jordan 

Al-Ajlan Center Office #1 I Olaya Main Street I P.O Box 17384 I Riyadh, Saudi Arabia I Tel: +966 1 216 7994 I Fax: +966 1 4620030 I Mobile: +966 507920925 I www.bmbgroup.com 

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