[cisco-voip] Menu Inside Queue

[Bill Talley]

I'm really surprised that disabling barge-in didn't resolve the issue you
described of the caller being able to interrupt your menu prompt by pressing
a digit.  That's the sole purpose of that option, to either allow or
disallow interruption of script processing by the caller.

Silly question, but did you refresh the script and application after
applying the change and saving the script back to the repository?




On Fri, May 28, 2010 at 7:58 AM, Jason Loomans/MPTC <
jloomans at morainepark.edu> wrote:

> The barge in setting did not work correctly for this scenario.
>
> I'm continuing to research this as it applies to my scenario and will try
> Jason's Feurmann's suggestions.
>
> Thanks all!
>
> Jason Loomans
> Network Analyst | Moraine Park Technical College
> jloomans at morainepark.edu
>
>
>
> From:        Ed Leatherman <ealeatherman at gmail.com>
> To:        "Jason Loomans/MPTC" <jloomans at morainepark.edu>
> Cc:        Bill Talley <btalley at gmail.com>, "cisco-voip at puck.nether.net" <
> cisco-voip at puck.nether.net>
> Date:        05/28/2010 07:39 AM
>  Subject:        Re: [cisco-voip] Menu Inside Queue
> ------------------------------
>
>
>
> I'm curious if the barge in setting works, please let us know your results.
>
> I would have suggested the same as Jason Feurmann. Only play the menu
> if the caller is X or further in the queue.
>
> On Thu, May 27, 2010 at 3:11 PM, Jason Loomans/MPTC
> <jloomans at morainepark.edu> wrote:
> > I will test this in the morning.  Thanks.
> >
> > Jason Loomans
> > Network Analyst | Moraine Park Technical College
> > jloomans at morainepark.edu
> >
> >
> >
> > From:        Bill Talley <btalley at gmail.com>
> > To:        Jason Loomans/MPTC <jloomans at morainepark.edu>
> > Cc:        "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
> > Date:        05/27/2010 08:58 AM
> > Subject:        Re: [cisco-voip] Menu Inside Queue
> > ________________________________
> >
> >
> > I believe you need to set Barge In to 'no'.
> >
> > Sent from a mobile device with very tiny touchscreen input keys. Please
> > excuse my typos.
> >
> > On May 27, 2010, at 7:51 AM, Jason Loomans/MPTC <
> jloomans at morainepark.edu>
> > wrote:
> >
> > Hi,
> > I want to present a menu to my caller's if they are put into queue while
> > trying to contact an operator.  However, I do not want the the caller to
> be
> > taken out of the menu and presented to a resource while the menu is being
> > played to the caller.  I have the menu set to not interruptible, but
> after
> > the menu prompt is played and the caller is inputting their menu
> selection,
> > they are being pulled from the menu and not allowed to finish the menu.
> >
> > Is this possible?  Thanks.
> >
> > Jason Loomans
> > Network Analyst | Moraine Park Technical College
> > jloomans at morainepark.edu
> > _______________________________________________
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> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
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> >
> >
>
>
>
> --
> Ed Leatherman
>
>
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