[cisco-voip] Menu Inside Queue

[Bill Talley]

Ok, I think I'm with you now. Sorry for not picking up on that like everyone
else did.

So the callers hear the menu, they select their option and script proceeds
with processing the steps under the output branch and that's where they're
getting pulled and sent to the agent.   Does that sound accurate?

What is it that you want to happen under the output branch for the selected
menu option?


On Fri, May 28, 2010 at 8:26 AM, Jason Loomans/MPTC <
jloomans at morainepark.edu> wrote:

> Well no, that isn't the problem.  The problem was that the call would be
> presented to an agent instead of what the caller inputted to the menu.
>  Caller barge-in is something we want.
>
>
>
> Jason Loomans
> Network Analyst | Moraine Park Technical College
> jloomans at morainepark.edu
>
>
>
> From:        Bill Talley <btalley at gmail.com>
> To:        "Jason Loomans/MPTC" <jloomans at morainepark.edu>
> Cc:        Ed Leatherman <ealeatherman at gmail.com>, "
> cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
> Date:        05/28/2010 08:14 AM
>  Subject:        Re: [cisco-voip] Menu Inside Queue
> ------------------------------
>
>
>
> I'm really surprised that disabling barge-in didn't resolve the issue you
> described of the caller being able to interrupt your menu prompt by pressing
> a digit.  That's the sole purpose of that option, to either allow or
> disallow interruption of script processing by the caller.
>
> Silly question, but did you refresh the script and application after
> applying the change and saving the script back to the repository?
>
>
>
>
> On Fri, May 28, 2010 at 7:58 AM, Jason Loomans/MPTC <*
> jloomans at morainepark.edu* <jloomans at morainepark.edu>> wrote:
> The barge in setting did not work correctly for this scenario.
>
> I'm continuing to research this as it applies to my scenario and will try
> Jason's Feurmann's suggestions.
>
> Thanks all!
>
> Jason Loomans
> Network Analyst | Moraine Park Technical College*
> **jloomans at morainepark.edu* <jloomans at morainepark.edu>
>
>
>
> From:        Ed Leatherman <*ealeatherman at gmail.com*<ealeatherman at gmail.com>
> >
> To:        "Jason Loomans/MPTC" <*jloomans at morainepark.edu*<jloomans at morainepark.edu>
> >
> Cc:        Bill Talley <*btalley at gmail.com* <btalley at gmail.com>>, "*
> cisco-voip at puck.nether.net* <cisco-voip at puck.nether.net>" <*
> cisco-voip at puck.nether.net* <cisco-voip at puck.nether.net>>
> Date:        05/28/2010 07:39 AM
> Subject:        Re: [cisco-voip] Menu Inside Queue
> ------------------------------
>
>
>
> I'm curious if the barge in setting works, please let us know your results.
>
> I would have suggested the same as Jason Feurmann. Only play the menu
> if the caller is X or further in the queue.
>
> On Thu, May 27, 2010 at 3:11 PM, Jason Loomans/MPTC
> <*jloomans at morainepark.edu* <jloomans at morainepark.edu>> wrote:
> > I will test this in the morning.  Thanks.
> >
> > Jason Loomans
> > Network Analyst | Moraine Park Technical College
> > *jloomans at morainepark.edu* <jloomans at morainepark.edu>
> >
> >
> >
> > From:        Bill Talley <*btalley at gmail.com* <btalley at gmail.com>>
> > To:        Jason Loomans/MPTC <*jloomans at morainepark.edu*<jloomans at morainepark.edu>
> >
> > Cc:        "*cisco-voip at puck.nether.net* <cisco-voip at puck.nether.net>" <
> *cisco-voip at puck.nether.net* <cisco-voip at puck.nether.net>>
> > Date:        05/27/2010 08:58 AM
> > Subject:        Re: [cisco-voip] Menu Inside Queue
> > ________________________________
> >
> >
> > I believe you need to set Barge In to 'no'.
> >
> > Sent from a mobile device with very tiny touchscreen input keys. Please
> > excuse my typos.
> >
> > On May 27, 2010, at 7:51 AM, Jason Loomans/MPTC <*
> jloomans at morainepark.edu* <jloomans at morainepark.edu>>
> > wrote:
> >
> > Hi,
> > I want to present a menu to my caller's if they are put into queue while
> > trying to contact an operator.  However, I do not want the the caller to
> be
> > taken out of the menu and presented to a resource while the menu is being
> > played to the caller.  I have the menu set to not interruptible, but
> after
> > the menu prompt is played and the caller is inputting their menu
> selection,
> > they are being pulled from the menu and not allowed to finish the menu.
> >
> > Is this possible?  Thanks.
> >
> > Jason Loomans
> > Network Analyst | Moraine Park Technical College
> > *jloomans at morainepark.edu* <jloomans at morainepark.edu>
> > _______________________________________________
> > cisco-voip mailing list
> > *cisco-voip at puck.nether.net* <cisco-voip at puck.nether.net>
> > *https://puck.nether.net/mailman/listinfo/cisco-voip*<https://puck.nether.net/mailman/listinfo/cisco-voip>
> >
> > _______________________________________________
> > cisco-voip mailing list
> > *cisco-voip at puck.nether.net* <cisco-voip at puck.nether.net>
> > *https://puck.nether.net/mailman/listinfo/cisco-voip*<https://puck.nether.net/mailman/listinfo/cisco-voip>
> >
> >
>
>
>
> --
> Ed Leatherman
>
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20100528/2a48c1b8/attachment.html>