[cisco-voip] CCX 8 script won't refresh

[Eric Pedersen]

I refreshed the script and the translation routing application, but I neglected to refresh the VRU script in the ICM subsystem. When I refresh that, then it updates as expected.

I also updated to SU1 prior to realizing this, so I don’t know if there is a problem in 8.0(2).

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of sashank
Sent: October 30, 2010 6:51 AM
To: 'Bill Riley'; 'Anthony Holloway'
Cc: 'Cisco VoIP Group'
Subject: Re: [cisco-voip] CCX 8 script won't refresh

The refresh problem even happened to me.  So I was using this procedure. Let’s see what solution will be there.

Warm Regards,
Venkata Sasanka.pathi(-91 950 265 2290)
Consultant | unified communications
Locuz Enterprise Solutions Ltd. (A Subsidiary of 3i-Infotech)
Sudha House 3, Tilak Road Abids, Hydrabad
Andhra Pradesh - 500 001
| Mobile: 09502652290 | Phone : +91 -040 - 66115656 |

From: Bill Riley [mailto:bill at hitechconnection.net]
Sent: Saturday, October 30, 2010 6:10 PM
To: 'sashank'; 'Anthony Holloway'
Cc: 'Cisco VoIP Group'
Subject: RE: [cisco-voip] CCX 8 script won't refresh

You shouldn’t need to do that. Some places don’t have non working hours for their call center.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of sashank
Sent: Friday, October 29, 2010 10:54 PM
To: 'Anthony Holloway'
Cc: 'Cisco VoIP Group'
Subject: Re: [cisco-voip] CCX 8 script won't refresh

They will not change. You should change it during non working hours. Orelse  create another application and test on that and once it is ready you can upload it. This is what I do  normally, if  I get a down time of atleast 5 min ☺

Warm Regards,
Venkata Sasanka.pathi(-91 950 265 2290)
Consultant | unified communications
Locuz Enterprise Solutions Ltd. (A Subsidiary of 3i-Infotech)
Sudha House 3, Tilak Road Abids, Hydrabad
Andhra Pradesh - 500 001
| Mobile: 09502652290 | Phone : +91 -040 - 66115656 |

From: avholloway at gmail.com [mailto:avholloway at gmail.com] On Behalf Of Anthony Holloway
Sent: Saturday, October 30, 2010 3:08 AM
To: sashank
Cc: Eric Pedersen; Cisco VoIP Group
Subject: Re: [cisco-voip] CCX 8 script won't refresh

If you did that, wouldn't you lose all of your application parameter changes?  And wouldn't there be a period of down time between calls?

Anthony

On Fri, Oct 29, 2010 at 1:11 PM, sashank <sasanka.pathi at locuz.com<mailto:sasanka.pathi at locuz.com>> wrote:
When ever you make any change in the script you need to remove the existing script and add the changed script. It should work then.

Warm Regards,
Venkata Sasanka.pathi(-91 950 265 2290)
Consultant | unified communications
Locuz Enterprise Solutions Ltd. (A Subsidiary of 3i-Infotech)
Sudha House 3, Tilak Road Abids, Hydrabad
Andhra Pradesh - 500 001
| Mobile: 09502652290 | Phone : +91 -040 - 66115656 |

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Eric Pedersen
Sent: Friday, October 29, 2010 1:10 AM
To: Anthony Holloway

Cc: Cisco VoIP Group
Subject: Re: [cisco-voip] CCX 8 script won't refresh

I checked the bug toolkit but didn’t find anything.  I can open a TAC case but thought I’d check with cisco-voip first to see if anyone else had run into the same problem.

From: avholloway at gmail.com<mailto:avholloway at gmail.com> [mailto:avholloway at gmail.com<mailto:avholloway at gmail.com>] On Behalf Of Anthony Holloway
Sent: October 27, 2010 7:23 PM
To: Eric Pedersen
Cc: Cisco VoIP Group
Subject: Re: [cisco-voip] CCX 8 script won't refresh

All I know is, sometimes a fix for one defect, becomes a fix for another undocumented defect.  And sometimes, reinstalling/repairing fixes things too.

You could open a new defect for 8.0(2), but most likely will have to install SU2 to get the fix.  Have you already checked the Bug Toolkit?  Are you able to open a TAC case?

Anthony
On Wed, Oct 27, 2010 at 7:00 PM, Eric Pedersen <eric.pedersen at sait.ca<mailto:eric.pedersen at sait.ca>> wrote:
It’s 8.0(2), no SUs.  I didn’t see anything in the SU1 release notes to indicate that it fixes this.

From: avholloway at gmail.com<mailto:avholloway at gmail.com> [mailto:avholloway at gmail.com<mailto:avholloway at gmail.com>] On Behalf Of Anthony Holloway
Sent: October 27, 2010 4:52 PM
To: Eric Pedersen
Cc: Cisco VoIP Group
Subject: Re: [cisco-voip] CCX 8 script won't refresh

What version of UCCX?  There is now an 8.0(2) SU1.

Anthony
On Wed, Oct 27, 2010 at 11:03 AM, Eric Pedersen <eric.pedersen at sait.ca<mailto:eric.pedersen at sait.ca>> wrote:
Is anyone else running CCX 8.0?

When I overwrite a script in the repository, CCX won’t start using the new version until I restart the engine service.  I tried refreshing both the script and application, but when I run a reactive debug, I still get the old version.  Restarting the engine causes CCX to use the new version, but once we go into production, we obviously can’t restart the engine at every script change. These are translation route applications for ICM in case it matters for some reason.  Has anyone seen this?

Eric



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