[cisco-voip] Blind Transfer Question

[Lelio Fulgenzi]

I'm pretty sure there was a configuration setting on Unity Connection (if you're using that) that is supposed to use the final called number as the destination, not the original called number. 

I looked and looked but couldn't find it. 

Is it not in v7? Is it in v8? Does it exist at all? 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
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From: "Paul Bottone" <paulb at uwo.ca> 
To: "Pat Hayes" <pat-cv at wcyv.com> 
Cc: cisco-voip at puck.nether.net 
Sent: Wednesday, November 3, 2010 1:13:36 PM 
Subject: Re: [cisco-voip] Blind Transfer Question 

Thanks everyone for your suggestions, I have found a way to perform this task without effecting a global setting. 
Cisco TAC told me how to do this and it works. 



    • Create a new Voice Mail Profile in CUCM 
    • On the line Voice Mail Box Mask type the extension for the mailbox that will be the end destination 
    • Assign the new voice mail profile to the forwarded number 

Now no matter who call that forwarded number the voice mail will be the mailbox you specified. 

This has some very useful applications when it come to emergency planning that I can see. 

Thanks again everyone 

Paul 

On 11/3/2010 12:51 PM, Pat Hayes wrote: 

Assuming that you are using Unity or Unity Connection for voicemail, I
believe it doesn't matter how you complete the forward, the call will
always be presented the same way. Unity and UC by default both route
on the first redirecting-id, that is why the call will always end up
at the first person's greeting. You can change them to route by the
last redirecting-id but this does impact all calls sent to voicemail
(but wouldn't be relevant to any other calls). The setting is located
in the Advanced Settings Tool in Unity and under System Settings ->
Advanced -> Conversations in UC.


On Mon, Nov 1, 2010 at 8:23 PM, Paul Bottone <paulb at uwo.ca> wrote: 

Does anyone know how I can configure a blind transfer between phones without
setting the Global Service Parameter setting to true (Enable).

I just would like to have the call not go to the first persons voice mail
but to the forwarded persons voice mail.

Thanks in advance

Paul

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-- 
Paul Bottone <paulb at uwo 



Paul Bottone; paulb at uwo.ca 
Telecom Network Analyst 
The University of Western Ontario 
ITS NOC 
Phone: (519) 661-2014 
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