[cisco-voip] problem forwarding calls

[Andy Infante]

If we have a line forwarded to an external number outside of the organization, when an internal caller dials the 4 digit extension, they are forwarded to the external number's voicemail instead of directly to the device (like a cell phone for example).  Additionally, if the external number is an AT&T line, AT&T doesn't even recognize the called id, and says it can't even find the voicemail mailbox.  Verizon gets the called number id can correctly goes to the right mailbox, but the cell phone never even rings.

Is there a configuration on call manager (we are using 4.2 (3)) or the router that needs to be done for this to work properly?

Thanks,

Andy Infante

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