[cisco-voip] problem forwarding calls

[Jim Reed]

Andy,
We are also on 4.2(3) and do a lot of forwarding.  What does the forwarding string you are putting in the DN configuration look like?  Also, are you using MCGP or H323?  If H323, I would look at the call history in the router to see what is actually being sent to the telco.  Heck, a fair share of our people don't even use their internal extension any more and have all of their calls forwarded to their cell phones, etc.
--
Jim Reed
Manager of Technical Services
and "de facto Sprint employee"
Swift Communications, Inc.
970-384-9141 (Direct)
775-772-7666 (Cell)

Today's Paraprosdokian:
I want to die peacefully in my sleep,
like my grandfather.
Not screaming and yelling
like the passengers in his car.


On 11/10/10 2:50 PM, "Andy Infante" <AInfante at APRecovery.Com> wrote:

If we have a line forwarded to an external number outside of the organization, when an internal caller dials the 4 digit extension, they are forwarded to the external number's voicemail instead of directly to the device (like a cell phone for example).  Additionally, if the external number is an AT&T line, AT&T doesn't even recognize the called id, and says it can't even find the voicemail mailbox.  Verizon gets the called number id can correctly goes to the right mailbox, but the cell phone never even rings.

Is there a configuration on call manager (we are using 4.2 (3)) or the router that needs to be done for this to work properly?

Thanks,

Andy Infante

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