[cisco-voip] problem forwarding calls

[Jim Reed]

Andy,
When you say it goes to voicemail, is it going to the external device voicemail or your internal voicemail.  One mistake that some of my fellow IT guys make when configuring a DN to forward externally is checking the box to the right of Forward All and then putting a number in the Coverage/Destination field.  Those are two separate entities and once you put a check in the box to the right of Forward All, all calls are forwarded to internal voicemail.  That probably isn't what's happening but I am trying to figure out what kind of dial sequence would be going out that would cause the call to go directly to the external devices voicemail instead of ringing that device.
--
Jim Reed
Manager of Technical Services
and "de facto Sprint employee"
Swift Communications, Inc.
970-384-9141 (Direct)
775-772-7666 (Cell)

Today's Paraprosdokian:
I want to die peacefully in my sleep,
like my grandfather.
Not screaming and yelling
like the passengers in his car.


On 11/10/10 2:50 PM, "Andy Infante" <AInfante at APRecovery.Com> wrote:

If we have a line forwarded to an external number outside of the organization, when an internal caller dials the 4 digit extension, they are forwarded to the external number's voicemail instead of directly to the device (like a cell phone for example).  Additionally, if the external number is an AT&T line, AT&T doesn't even recognize the called id, and says it can't even find the voicemail mailbox.  Verizon gets the called number id can correctly goes to the right mailbox, but the cell phone never even rings.

Is there a configuration on call manager (we are using 4.2 (3)) or the router that needs to be done for this to work properly?

Thanks,

Andy Infante

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