[cisco-voip] UCCX ACD script

[Dana Tong]

Hi guys 

Does anyone know how to push a caller to a menu or prompt after the select resource step? Ie if the agents for some reason do not answer the call after 30 seconds and I want to give them an option to leave a vm. 

This is uccx with standard licensing so they only have phone agent and it's a little clunky. It's only a small contact centre so I don't want the system to change them to not ready if they don't answer the call. Else they'd be spending all day constantly going ready via the phone service. 

What are you guys doing with STD licensing? Does anyone use these or do they all get enhanced licensing?

Cheers
Dana 

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