[cisco-voip] UCCX ACD script

[Fuermann, Jason]

Why are they not answering the call so often? You're trying to circumvent what UCCX is for, queuing until and agent is ready. If you really want this functionality (just icd), you could just send it directly to their number (they wouldn't even need to be an agent).

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Dana Tong
Sent: Monday, November 15, 2010 5:53 AM
To: <cisco-voip at puck. nether. net>
Subject: [cisco-voip] UCCX ACD script

Hi guys 

Does anyone know how to push a caller to a menu or prompt after the select resource step? Ie if the agents for some reason do not answer the call after 30 seconds and I want to give them an option to leave a vm. 

This is uccx with standard licensing so they only have phone agent and it's a little clunky. It's only a small contact centre so I don't want the system to change them to not ready if they don't answer the call. Else they'd be spending all day constantly going ready via the phone service. 

What are you guys doing with STD licensing? Does anyone use these or do they all get enhanced licensing?

Cheers
Dana 

Sent from an iPhone.

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