[cisco-voip] CUxAC and Telephone Number != DN

Adam Blomfield adman at adman.net
Mon Nov 15 17:52:06 EST 2010


I have a customer that has the telephone number field in their user
directory populated with something other than the four digit DN (it's a DN
prepended with an access code to allow site to site calling due to
overlapping DNs). This is causing problems with CUEAC because the telephone
number is not matching the DN so all phones show up as unavailable. I've
seen several articles online that suggest that application dial rules will
not resolve this. Is there a fix? Redoing the dial plan to make everyone
have a unique DN is not an option here.

-Adam
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