[cisco-voip] CUEAC control of non-primary lines

[Bennie Grant]

You can't do this - CUxAC only controls the primary line, all call queuing etc is handled by the CUxAC server (CTI Ports), not on the local handset

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Sent from mobile device, please pardon the brevity.

On Nov 16, 2010, at 20:08, "Kevin Damisch" <kevin.damisch at vitalsite.com<mailto:kevin.damisch at vitalsite.com>> wrote:

In my case, this applies to CUEAC 8.0.3.9, but I am sure it is the case for any of the new CUxAC versions.  The setup is with a 7962 and a 7915 with every button programmed as a line appearance.  Is there a way to handle the calls on the non-primary lines using the CUEAC client?  I can only get call control on the 1st line, but none of the others.  We are trying a few different scenarios and NOT using the queueing feature within CUEAC, but instead are trying call control to the calls going directly to the line appearances either on the phone or the sidecar.  Back on old versions of AC, I have done this before.  Would it have anything to do with the number of instances when configuring the TSP?

Thanks,
Kevin

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