[cisco-voip] Home cable telephony or VoIP vs our IP telephony

[Dennis Heim]

What are your inbound trunks like? SIP, PRI, T1-CAS

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office/Home Office
317.569.4201 Fax
317.694.6070 Cell
dennis.heim at cdw.com<mailto:dennis.heim at cdw.com>
cdw.com/content/solutions/unified-communications/<http://www.cdw.com/content/solutions/unified-communications/>

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Sandy Lee
Sent: Wednesday, November 17, 2010 10:44 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Home cable telephony or VoIP vs our IP telephony

Hi everyone,

We've been having problems reported that people calling from home, where they have VoIP telephony or cable telephony, and when they dial our number and enter digits to reach an extension, the digits aren't recognized correctly from our Auto-Attendant (UCCX 7.0(1)). They get another extension and they have to try again. Sometimes it's ok, but it's annoying enough for them that they call support to complain. Is it on our side that we need to adjust something? Has anyone had any similar issues yet?

Thanks and regards.

Sandy.
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