[cisco-voip] Home cable telephony or VoIP vs our IP telephony

[Sandy Lee]

Hi everyone,

We've been having problems reported that people calling from home, where they have VoIP telephony or cable telephony, and when they dial our number and enter digits to reach an extension, the digits aren't recognized correctly from our Auto-Attendant (UCCX 7.0(1)). They get another extension and they have to try again. Sometimes it's ok, but it's annoying enough for them that they call support to complain. Is it on our side that we need to adjust something? Has anyone had any similar issues yet?

Thanks and regards.

Sandy.
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