[cisco-voip] cisco contact center

[Jason Aarons (US)]

Lol.

Perhaps he can just buy the answers....

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Peter Slow
Sent: Saturday, November 27, 2010 3:04 PM
To: Ralph Habr
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] cisco contact center

Ralph,
   On behalf of everyone here, I'd like to ask you to go away. (Also, Happy Thanksgiving.) If you would like to pass a certification test the best thing to do is probably study for it.
On Sat, Nov 27, 2010 at 4:18 AM, Ralph Habr <ralph_ralf at hotmail.com<mailto:ralph_ralf at hotmail.com>> wrote:
Dear All,
Can someone advise on the bellow questions related to Cisco contact center.

Which feature is disabled on Cisco agent desktop ?
Recording
Monitoring
Embedded browser
Call-control button

Which configuration can have skill assigned to it in Cisco ccx ?
Contact service queue
Skill groups
Resource group
Competence queue

Which three Cisco unified contact center application admini tasks may be performed by a supervisor who does not have administrative priviledge?

Delete
Remove skill
Enable automatic work
Modify
Create resource
Delete skill
Which Cisco ccx platefrorm set support the use of an embedded browser ?
Enhanced & premium
Premium
Enhanced
None
Premium standard
Enhanced standard

Select statement about subflow?
Subflow can access all variable
When a call....
When a call....
The same subflow can be invoked for different script

Which two items are auto installed on the Cisco ccx server by the Cisco unified contact center installer?
IVR prompt
Cisco agent desktop
Cisco dektop workflow adm
Cisco unified communication manager
Workflow management

Enhanced -->premium on cc express ?
HTTP-based trigger
Wrap-up time
Keystroke macros
Supervisor recording
Agent to agent text chatting

Which interface do the CUC manager and Cisco unified ccx use for call control ?
AXL
HTTP
LDAP
JTAPI

In Cisco unified ccx,where is wrap-up data enabled ?
In the Cisco supervisor desktop
In csq conf on application administrator
On workflow groups on Cisco desktop workflow adm
In resource conf or app adm

Which subsystem handles connexion between CCX and enterprise database?
Media
JTAPI
Database
Application

How many licence should be bought total user 250,150 logged,30 agent to answer outbound calls,20 agents able to answer end?
150
180
200
250

Which interface is used to conf debug param for log files?
Datastore control center
Trace conf
System para
Control center

Agent email is a Cisco unified ccx feature available in which ?
Premium enhanced,standard
Premium
Premium & std
Premium and enhanced
Which two tasks must an administrator perform on Cisco desktop adm to support presence?
Assign contact list to a CSQ
Assign contact list to workflow
Assign an SME to a contact list
Assign a contact list to a skill
Assign and sort to a CSQ

Many thanks.
Best Regards,
Ralph El Habr













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