[cisco-voip] cisco contact center

[Peter Slow]

Ralph,
   On behalf of everyone here, I'd like to ask you to go away. (Also, Happy
Thanksgiving.) If you would like to pass a certification test the best thing
to do is probably study for it.

On Sat, Nov 27, 2010 at 4:18 AM, Ralph Habr <ralph_ralf at hotmail.com> wrote:

>  Dear All,
>
> Can someone advise on the bellow questions related to Cisco contact center.
>
>
>
> *Which feature is disabled on Cisco agent desktop ?*
>
> Recording
>
> Monitoring
>
> Embedded browser
>
> Call-control button
>
>
>
> *Which configuration can have skill assigned to it in Cisco ccx ?*
>
> Contact service queue
>
> Skill groups
>
> Resource group
>
> Competence queue
>
>
>
> *Which three Cisco unified contact center application admini tasks may be
> performed by a supervisor who does not have administrative priviledge?*
>
>
>
> Delete
>
> Remove skill
>
> Enable automatic work
>
> Modify
>
> Create resource
>
> Delete skill
>
> *Which Cisco ccx platefrorm set support the use of an embedded browser ?*
>
> Enhanced & premium
>
> Premium
>
> Enhanced
>
> None
>
> Premium standard
>
> Enhanced standard
>
>
>
> *Select statement about subflow?*
>
> Subflow can access all variable
>
> When a call….
>
> When a call….
>
> The same subflow can be invoked for different script
>
> * *
>
> *Which two items are auto installed on the Cisco ccx server by the Cisco
> unified contact center installer?*
>
> IVR prompt
>
> Cisco agent desktop
>
> Cisco dektop workflow adm
>
> Cisco unified communication manager
>
> Workflow management
>
> * *
>
> *Enhanced **àpremium on cc express ?*
>
> HTTP-based trigger
>
> Wrap-up time
>
> Keystroke macros
>
> Supervisor recording
>
> Agent to agent text chatting
>
> * *
>
> *Which interface do the CUC manager and Cisco unified ccx use for call
> control ?*
>
> AXL
>
> HTTP
>
> LDAP
>
> JTAPI
>
> * *
>
> *In Cisco unified ccx,where is wrap-up data enabled ?*
>
> In the Cisco supervisor desktop
>
> In csq conf on application administrator
>
> On workflow groups on Cisco desktop workflow adm
>
> In resource conf or app adm
>
>
>
> *Which subsystem handles connexion between CCX and enterprise database?*
>
> Media
>
> JTAPI
>
> Database
>
> Application
>
>
>
> *How many licence should be bought total user 250,150 logged,30 agent to
> answer outbound calls,20 agents able to answer end?*
>
> 150
>
> 180
>
> 200
>
> 250
>
>
>
> *Which interface is used to conf debug param for log files?*
>
> Datastore control center
>
> Trace conf
>
> System para
>
> Control center
>
>
>
> *Agent email is a Cisco unified ccx feature available in which ?*
>
> Premium enhanced,standard
>
> Premium
>
> Premium & std
>
> Premium and enhanced
>
> *Which two tasks must an administrator perform on Cisco desktop adm to
> support presence?*
>
> Assign contact list to a CSQ
>
> Assign contact list to workflow
>
> Assign an SME to a contact list
>
> Assign a contact list to a skill
>
> Assign and sort to a CSQ
>
> * *
>
> Many thanks.
>
> Best Regards,
>
> Ralph El Habr
>
> * *
>
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>
>
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