[cisco-voip] cisco contact center

[Ralph Habr]

Dear All,

Can someone advise on the bellow questions related to Cisco contact center.

 

Which feature is disabled on Cisco agent desktop ?

Recording

Monitoring

Embedded browser

Call-control button

 

Which configuration can have skill assigned to it in Cisco ccx ?

Contact service queue

Skill groups

Resource group

Competence queue

 

Which three Cisco unified contact center application admini tasks may be
performed by a supervisor who does not have administrative priviledge?

 

Delete

Remove skill

Enable automatic work

Modify

Create resource

Delete skill

Which Cisco ccx platefrorm set support the use of an embedded browser ?

Enhanced & premium

Premium

Enhanced

None

Premium standard

Enhanced standard

 

Select statement about subflow?

Subflow can access all variable

When a call
.

When a call
.

The same subflow can be invoked for different script

 

Which two items are auto installed on the Cisco ccx server by the Cisco
unified contact center installer?

IVR prompt

Cisco agent desktop

Cisco dektop workflow adm

Cisco unified communication manager

Workflow management

 

Enhanced àpremium on cc express ?

HTTP-based trigger

Wrap-up time

Keystroke macros

Supervisor recording

Agent to agent text chatting

 

Which interface do the CUC manager and Cisco unified ccx use for call
control ?

AXL

HTTP

LDAP

JTAPI

 

In Cisco unified ccx,where is wrap-up data enabled ?

In the Cisco supervisor desktop

In csq conf on application administrator

On workflow groups on Cisco desktop workflow adm

In resource conf or app adm

 

Which subsystem handles connexion between CCX and enterprise database?

Media

JTAPI

Database

Application

 

How many licence should be bought total user 250,150 logged,30 agent to
answer outbound calls,20 agents able to answer end?

150

180

200

250

 

Which interface is used to conf debug param for log files?

Datastore control center

Trace conf

System para

Control center

 

Agent email is a Cisco unified ccx feature available in which ?

Premium enhanced,standard

Premium

Premium & std

Premium and enhanced

Which two tasks must an administrator perform on Cisco desktop adm to
support presence?

Assign contact list to a CSQ

Assign contact list to workflow

Assign an SME to a contact list

Assign a contact list to a skill

Assign and sort to a CSQ

 

Many thanks.

Best Regards,

Ralph El Habr

 

 

 

 

 

 

 

 

 

 

 

 

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