[cisco-voip] cisco contact center

[ralph habr]

asshole i have already bought the answers (testing & pass4sure) but these questions are not include.the best thing is to shut up your mouth....  

From: jason.aarons at us.didata.com
To: peter.slow at gmail.com; ralph_ralf at hotmail.com
CC: cisco-voip at puck.nether.net
Date: Sat, 27 Nov 2010 17:17:29 -0500
Subject: RE: [cisco-voip] cisco contact center




Lol. Perhaps he can just buy the answers…. From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Peter Slow
Sent: Saturday, November 27, 2010 3:04 PM
To: Ralph Habr
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] cisco contact center Ralph,
   On behalf of everyone here, I'd like to ask you to go away. (Also, Happy Thanksgiving.) If you would like to pass a certification test the best thing to do is probably study for it.On Sat, Nov 27, 2010 at 4:18 AM, Ralph Habr <ralph_ralf at hotmail.com> wrote:Dear All,Can someone advise on the bellow questions related to Cisco contact center. Which feature is disabled on Cisco agent desktop ?RecordingMonitoringEmbedded browserCall-control button Which configuration can have skill assigned to it in Cisco ccx ?Contact service queueSkill groupsResource groupCompetence queue Which three Cisco unified contact center application admini tasks may be performed by a supervisor who does not have administrative priviledge? DeleteRemove skillEnable automatic workModifyCreate resourceDelete skillWhich Cisco ccx platefrorm set support the use of an embedded browser ?Enhanced & premiumPremiumEnhancedNonePremium standardEnhanced standard Select statement about subflow?Subflow can access all variableWhen a call….When a call….The same subflow can be invoked for different script Which two items are auto installed on the Cisco ccx server by the Cisco unified contact center installer?IVR promptCisco agent desktopCisco dektop workflow admCisco unified communication managerWorkflow management Enhanced àpremium on cc express ?HTTP-based triggerWrap-up timeKeystroke macrosSupervisor recordingAgent to agent text chatting Which interface do the CUC manager and Cisco unified ccx use for call control ?AXLHTTPLDAPJTAPI In Cisco unified ccx,where is wrap-up data enabled ?In the Cisco supervisor desktopIn csq conf on application administratorOn workflow groups on Cisco desktop workflow admIn resource conf or app adm Which subsystem handles connexion between CCX and enterprise database?MediaJTAPIDatabaseApplication How many licence should be bought total user 250,150 logged,30 agent to answer outbound calls,20 agents able to answer end?150180200250 Which interface is used to conf debug param for log files?Datastore control centerTrace confSystem paraControl center Agent email is a Cisco unified ccx feature available in which ?Premium enhanced,standardPremiumPremium & stdPremium and enhancedWhich two tasks must an administrator perform on Cisco desktop adm to support presence?Assign contact list to a CSQAssign contact list to workflowAssign an SME to a contact listAssign a contact list to a skillAssign and sort to a CSQ Many thanks.Best Regards,Ralph El Habr            
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