[cisco-voip] factory resetting a 7942 - stuck on "upgrading"

[Lelio Fulgenzi]

Yes, I was worried this was coming into play here, but thank goodness I was able to downgrade after the upgrade. 

Sent from my iPod

On Nov 29, 2010, at 3:30 AM, Nicholas Samios <nsamios at staff.iinet.net.au> wrote:

> I know this particular issue is resolved and this may not be entirely relevant…but I’ll post it anyway as it helped me fix an issues recently J
> 
> Cisco changed their signing authority used on device firmware recently.
> 
> Phone’s with a firmware 8.3(2) or earlier must be updated to one of the ‘bridge’ firmware releases, being 8.3(3) <-> 8.5(2) which understands both signing keys.
> 
>  
> 
> If you try to go from 8.3(2) or earlier directly to 8.5(3)+ it will die citing ‘auth fail’ on the phone during boot/load.
> 
> http://blog.qsolved.com/2010/01/cucm-713-tftp-auth-fail-error.html
> 
>  
> 
> Cheers,
> 
> Nick
> 
>  
> 
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jawad A Hai
> Sent: Wednesday, November 24, 2010 4:10 AM
> To: Lelio Fulgenzi; voyp list
> Subject: Re: [cisco-voip] factory resetting a 7942 - stuck on "upgrading"
> 
>  
> 
> Hi
> 
>  
> 
> I have had the same problem recently with 7975, which I did a factory reset and during boot it stuck exactly at the same screen of what you have posted.
> 
> I did a debug on CME with " debug tftp events" and found out it was looking for the load file which came along with phone which has 8.3.2, since I have upgraded the phones with firmeare 8.5.x, it was not booting.
> 
> I had to download old files from Cisco site and loaded the OLD files to the phone, it booted promptly, without issue, once it boot I have upgraded it with latest firmware.
> 
> HTH
> 
>  
> 
> Aali
> 
>  
> 
> From: Lelio Fulgenzi
> 
> Sent: Tuesday, November 23, 2010 6:30 PM
> 
> To: voyp list
> 
> Subject: [cisco-voip] factory resetting a 7942 - stuck on "upgrading"
> 
>  
> 
> I tried to factory reset a 7942 and it is now stuck on upgrading.
> 
> <image001.jpg>
> 
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Cooking with unix is easy. You just sed it and forget it. 
>                               - LFJ (with apologies to Mr. Popeil)
> 
> 
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