[cisco-voip] cisco contact center

Mon Nov 29 10:10:09 EST 2010

Ralph and CCIEID1ot--

As a list moderator, I need to step in and say that if you continue I will
remove both of you from the list.

This List is Solely for the purposes of Technical nature (not certs, not
head hunters, not sales).  We are here to support each other from a
Technical stand point.  If you are looking for Cert answers there are many
other lists out there, that are for that reason.  Please use those lists.

If the language continues I will also remove you.  I understand flaming
people (stupid people, which sometimes I'm one)  but you can do it with some
respect.

Thank you

Scott

On Sun, Nov 28, 2010 at 9:57 AM, Eric Butcher <Eric.Butcher at cdw.com> wrote:

>  Ralph,
>
>
>
> Let me explain why you got the response that you got.  It isn’t because
> anybody on here is necessarily a jerk. (They might be, but that’s not why
> they responded that way.)
>
>
>
> The reason is that every time somebody cheats on a certification exam, and
> obtains the certification, it further dilutes the certification for those of
> us who hold the certification and actually know what we’re doing.
>
>
>
> Sorry if you took undue offense.
>
>
> Thanks,
>
>
>
> * *
>
> *Eric Butcher*
>
> *Cisco Unified Communications Engineer**
> **CDW* Professional Services
>
> 11711 N Meridian, Ste 225
>
> Carmel, IN  46032
> ( 317.569.4282 - IP Phone
> ( 765.744.1458 - Mobile
> * eric.butcher at cdw.com
>
> http://www.cdw.com/
>
>
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *ralph habr
> *Sent:* Sunday, November 28, 2010 11:57 AM
> *To:* lelio at uoguelph.ca; ccieid1ot at gmail.com
>
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] cisco contact center
>
>
>
> jerk people
>  ------------------------------
>
> From: lelio at uoguelph.ca
> Date: Sat, 27 Nov 2010 17:28:02 -0500
> To: ccieid1ot at gmail.com
> CC: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] cisco contact center
>
> Did that for a stats exam once as time was running out... ;)
>
> Sent from my iPod
>
>
> On Nov 27, 2010, at 5:25 PM, ccieid1ot <ccieid1ot at gmail.com> wrote:
>
>  Never could go wrong with answer all the above questions with the letter
> C ur ass out of here.
>
> On Sat, Nov 27, 2010 at 4:17 PM, Jason Aarons (US) <
> jason.aarons at us.didata.com> wrote:
>
> Lol.
>
>
>
> Perhaps he can just buy the answers….
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Peter Slow
> *Sent:* Saturday, November 27, 2010 3:04 PM
> *To:* Ralph Habr
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] cisco contact center
>
>
>
> Ralph,
>    On behalf of everyone here, I'd like to ask you to go away. (Also, Happy
> Thanksgiving.) If you would like to pass a certification test the best thing
> to do is probably study for it.
>
> On Sat, Nov 27, 2010 at 4:18 AM, Ralph Habr <ralph_ralf at hotmail.com>
> wrote:
>
> Dear All,
>
> Can someone advise on the bellow questions related to Cisco contact center.
>
>
>
> *Which feature is disabled on Cisco agent desktop ?*
>
> Recording
>
> Monitoring
>
> Embedded browser
>
> Call-control button
>
>
>
> *Which configuration can have skill assigned to it in Cisco ccx ?*
>
> Contact service queue
>
> Skill groups
>
> Resource group
>
> Competence queue
>
>
>
> *Which three Cisco unified contact center application admini tasks may be
> performed by a supervisor who does not have administrative priviledge?*
>
>
>
> Delete
>
> Remove skill
>
> Enable automatic work
>
> Modify
>
> Create resource
>
> Delete skill
>
> *Which Cisco ccx platefrorm set support the use of an embedded browser ?*
>
> Enhanced & premium
>
> Premium
>
> Enhanced
>
> None
>
> Premium standard
>
> Enhanced standard
>
>
>
> *Select statement about subflow?*
>
> Subflow can access all variable
>
> When a call….
>
> When a call….
>
> The same subflow can be invoked for different script
>
> * *
>
> *Which two items are auto installed on the Cisco ccx server by the Cisco
> unified contact center installer?*
>
> IVR prompt
>
> Cisco agent desktop
>
> Cisco dektop workflow adm
>
> Cisco unified communication manager
>
> Workflow management
>
> * *
>
> *Enhanced **à**premium on cc express ?*
>
> HTTP-based trigger
>
> Wrap-up time
>
> Keystroke macros
>
> Supervisor recording
>
> Agent to agent text chatting
>
> * *
>
> *Which interface do the CUC manager and Cisco unified ccx use for call
> control ?*
>
> AXL
>
> HTTP
>
> LDAP
>
> JTAPI
>
> * *
>
> *In Cisco unified ccx,where is wrap-up data enabled ?*
>
> In the Cisco supervisor desktop
>
> In csq conf on application administrator
>
> On workflow groups on Cisco desktop workflow adm
>
> In resource conf or app adm
>
>
>
> *Which subsystem handles connexion between CCX and enterprise database?*
>
> Media
>
> JTAPI
>
> Database
>
> Application
>
>
>
> *How many licence should be bought total user 250,150 logged,30 agent to
> answer outbound calls,20 agents able to answer end?*
>
> 150
>
> 180
>
> 200
>
> 250
>
>
>
> *Which interface is used to conf debug param for log files?*
>
> Datastore control center
>
> Trace conf
>
> System para
>
> Control center
>
>
>
> *Agent email is a Cisco unified ccx feature available in which ?*
>
> Premium enhanced,standard
>
> Premium
>
> Premium & std
>
> Premium and enhanced
>
> *Which two tasks must an administrator perform on Cisco desktop adm to
> support presence?*
>
> Assign contact list to a CSQ
>
> Assign contact list to workflow
>
> Assign an SME to a contact list
>
> Assign a contact list to a skill
>
> Assign and sort to a CSQ
>
> * *
>
> Many thanks.
>
> Best Regards,
>
> Ralph El Habr
>
> * *
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
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>
>
>
>  ------------------------------
>
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