[cisco-voip] Eliminating Brief Instance of Hold Music

[Jim Reed]

I am using the following call consult transfer step in IPCC 4.0(5) to transfer an outside caller to a cell phone.  The forwarded call is being made from a location that requires long distance codes when placing long distance calls.  As the cell phone is not in the local calling area of the VoIP system, it requires a long distance call.  During a brief three (3) or four (4) seconds while the forwarded call is setup, the caller is hearing hold music, then silence, then the ring to the cell phone.  Is there a way to eliminate that hold music?  The transition from silence to hold music to silence again to ringing may cause the caller to think they've been disconnected.

Call Consult Transfer (--Triggering Contact-- to "915552220975" with "1234#")

Thank You...
--
Jim Reed
Manager of Technical Services
Swift Communications, Inc.
970-384-9141 (Direct)
775-772-7666 (Cell)

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