[cisco-voip] Defect CSCti70702: Issue with Unity 7.x and Exchange 2010

[Pat Hayes]

Hi Anthony,

What sort of info are you looking for specifically? The root of the
problem is a Microsoft defect (see KB article) with the CDO tools that
Unity uses to access Exchange. I believe that it was introduced as
part of the updates they made to support 2010. They have a tentative
fix that they are testing and should be releasing as part of the
periodic update posted for CDO. The original timeline they provided
was some time roughly around the end of September, but that didn't
quite happen obviously. We're working on getting an updated time line
from them and will update that wiki page once we have it.

HTH,
Pat

On Fri, Oct 1, 2010 at 9:11 AM, Anthony Nguyen <aang102 at yahoo.com> wrote:
> Hello,
>
> Anyone here has more information on this Cisco defect?  To date, we could
> not get any word from Cisco nor MS about the fix.  The only word we got
> from TAC is the reference of this defect and the MS KB page.  This issue
> exists with Unity 7.x with Exchange 2010 mail store.
>
> thanks,
>
>
>
> Below are the recommendation from TAC escalation support.  They have
> confirmed our environment definitely have the defect with Microsoft CDO
> library integration with Unity.  The fix for this will be coming from MS for
> the MS/Exchange servers in the coming days.   In the meantime, the
> recommended work-around, if a user accessed voicemail and getting the “Your
> message is not available at this time” or message get cut off mid-way, hang
> up and access the voicemail system again.  The problem is intermittent.
> Below is the link to the Cisco description of the Exchange 2010 Integration
> issue with Unity and also referenced a MS KB with more info on the extended
> MAPI/CDO error.
>
>
>
> https://supportforums.cisco.com/docs/DOC-12848
>
>
>
> http://support.microsoft.com/kb/2405611
>
>
> T Nguyen
> aang102 at yahoo.com
>
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