[cisco-voip] Defect CSCti70702: Issue with Unity 7.x and Exchange 2010

[Anthony Nguyen]

Hello,

Anyone here has more information on this Cisco defect?  To date, we could not 
get any word from Cisco nor MS about the fix.  The only word we got from TAC is 
the reference of this defect and the MS KB page.  This issue exists with Unity 
7.x with Exchange 2010 mail store.

thanks,


Below are the recommendation from TAC escalation support.  They have confirmed 
our environment definitely have the defect with Microsoft CDO library 
integration with Unity.  The fix for this will be coming from MS for the 
MS/Exchange servers in the coming days.   In the meantime, the recommended 
work-around, if a user accessed voicemail and getting the “Your message is not 
available at this time” or message get cut off mid-way, hang up and access the 
voicemail system again.  The problem is intermittent.  Below is the link to the 
Cisco description of the Exchange 2010 Integration issue with Unity and also 
referenced a MS KB with more info on the extended MAPI/CDO error.
 
https://supportforums.cisco.com/docs/DOC-12848
 
http://support.microsoft.com/kb/2405611

 T Nguyen
aang102 at yahoo.com 


      
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20101001/d86e050f/attachment.html>