[cisco-voip] CDR and billing questions

[sashank]

What happens if the c alls are transferred to auto attendant on unity
connection. A call comes from outside and the welcome prompt comes up and if
the user will dial an internal extension the call will be routed to the
extension. Here is the thing, when you see the CDR's fpr incoming calls, the
it shows that all the incoming calls are routed to the auto attendant pilot
number, even if they dial the internal extension. So I don't think that any
work around is there for this.

 

Warm Regards,

Venkata Sasanka.pathi(-91 950 265 2290)

Consultant | unified communications

Locuz Enterprise Solutions Ltd. (A Subsidiary of 3i-Infotech)

(office:914066115656)

  <mailto:sasanka.pathi at locuz.com> sasanka.pathi at locuz.com

 <http://www.locuz.com> www.locuz.com

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Ratliff
Sent: Tuesday, October 05, 2010 8:05 PM
To: Lelio Fulgenzi
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CDR and billing questions

 

The information is all there in the CDR records it's up to the 3rd party to
use it.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_0_2/cdrdef/cdre
x.html#wp1245778

 

-Ryan

 

On Oct 5, 2010, at 10:01 AM, Lelio Fulgenzi wrote:





I would be interested in hearing about this as well.

I also believe that transfers to internal parties behave the same way.

For example: Extension A calls an offnet long distance number then transfers
to extension B after 1 minute.

In this case, your CDR will only show a 1 minute LD call from extension A. I
_think_ the CDR will show the transfer as a call from the LD number to
extension B which doesn't show up as a billable call.

I believe some CDR processing companies can catch this by using the call leg
identifiers, but it's not easy.

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it. 
                              - LFJ (with apologies to Mr. Popeil)



  _____  

From: "Sandy Lee" <Sandy.Lee at dti.ulaval.ca>
To: cisco-voip at puck.nether.net
Sent: Tuesday, October 5, 2010 9:55:59 AM
Subject: [cisco-voip] CDR and billing questions

Hi everyone,

 

In UCM 7.1(5) we're not able to identify from which extension the call was
made when it's a transfer between external parties. For example, I receive
an external call from (A) and I transfer/conference with another external LD
number (B). The call from A to B appears in the CDR, but there is no way our
billing app can "match" with my extension, so the billing app can't bill
back my extension for the call. Is there a parameter somewhere to solve this
issue?

 

In CUCM 4.1(3) we couldn't do it either but we could live with it because we
didn't have a lot of those. We have a legacy PBX and from its CDR, the
billing app can do it. Until this summer, our main number was going through
the legacy PBX, so we could match the DNs. But now, our main number has been
transferred on the IP telephony side and we have to be able to bill back.

 

I can't block offnet to offnet transfers, this is not an option for me.

 

Thanks for any input on this.

 

Sandy.

 


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