[cisco-voip] CUPS CUPC Login Error - Help Needed

[Burak Dag]

Hi,

you must assign the hard Phone to the user and restart the cti service an
call manager it helps.

Regards

2010/10/12 svr.file at gmail.com <svr.file at gmail.com>

> Hi All,
>
> I need some assistance with a strange problem I'm having with Cisco Unified
> Personal Communicator.
>
> I have a CUPC client running on the UC server network, users are able to
> login and see the presence state of other users and IM other users. The
> other client is connected to the phone, in the data VLAN. Users are not able
> to log onto this client, when the same user tries to log into the CUPC
> client on laptop connected to the phone they get an error message 'Unable to
> connect to network, Please check your network connection'.
>
> This is a new server running CUPS 8.x and CUPC 8.x, currently in the lab
> and both incoming and outgoing ACLs have been upset to allow ALL. I should
> also mention that the topology is that the server and the phone are in
> different locations, the phones register via a simulated WAN and both CUPC
> and CUPS have IP connectivity both directions and there are no ACLs on the
> routers.
>
> Any assistance would be greatly appreciated.
>
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>
>
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